Baggage Services Officer (Based in Hong Kong) - Chinese Mainland Recruitment 行李服务主任(驻香港基地) - 中国内地招募 2025
Role Introduction
Reports to: Baggage Services Lead
HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and acts as an ambassador to greet and assist arrival passengers.
工作汇报至: 行李服务主管
香港国际机场行李服务团队在机场运作中扮演重要角色。我们的行李服务主任在服务中发挥关键作用，以确保旅客的行李问题得到处理，并成为迎接和协助抵港旅客的大使。
Key Responsibilities
- Deliver a seamless baggage experience to our passengers
- Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly
主要职责
- 为旅客提供优质无缝的行李体验
- 充当迎接抵港旅客的品牌大使, 在行李查询柜台并协助旅客及回答查询
- 确保所有行李问题都能及时处理，并减少旅客受到干扰
- 提供方案来解决行李索赔并向旅客提供协助
- 追踪及送还遗失及错误处理的行李给
Requirements
- Minimum age of 18
- High School graduate or above
- Good command in spoken English and Cantonese. Proficiency in Putonghua is an advantage
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
入职要求
- 年满18 周岁
- 高中或以上学历
- 具备英语和广东话沟通能力, 懂普通话者为佳
- 需要轮班工作（包括通宵、周末和公众假期）
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Medical coverage & other flexible benefits
- Discounted travel across many airlines for you and your family
员工福利
- 成为世界级优质服务品牌的一员
- 拥有良好的培训及职业发展机会
- 在安全及协作的工作环境中拥抱多元共融的企业文化
- 医疗保障及弹性福利计划
- 员工及家属均可享有机票折扣优惠
Personal & Application Information
This recruitment notice has been but published in the context of Cathay’s initiative to recruit talent in Mainland China although we do welcome applications from any individual (irrespective of nationality or residency) who fulfils the above requirements.
Where the successful candidates require a work permit to reside and work in Hong Kong, their employment will be conditional on immigration approval. Please refer to the Transport and Logistics Bureau’s website - Labour Importation Scheme for the Transport Sector - Aviation Industry (the Scheme) and the Immigration Department’s website - Visa / Entry Permits for details.
我们欢迎任何符合上述要求的申请者（不论国籍或居民身分），而此招聘公告目的仅为促进国泰航空于中国内地招募人才的计划。
如获聘者需要工作许可方可在香港居住和工作，成功获得有关入境批文将为雇用条件。就有关详情，请参阅香港运输及物流局网站 - 运输业输入劳工计划 - 航空业 （「计划」） 以及香港入境事务处网站 - 签证/进入许可。
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. Personal data provided by you via this application will be used exclusively for recruitment purposes. The personal data collected will be shared with Shenzhen Foreign Service Group Co.,LTD. solely for the purposes of recruiting for the Hong Kong Cathay Pacific - Customer Services Officer position. The Human Resources Department of Shenzhen Foreign Service Group Co.,LTD. may contact you via email or telephone.
个人信息和申请程序
国泰航空公司注重每个人机会的平等。申请者提供的个人数据将严格依据公司的个人数据政策仅供招聘所用。申请者如未在八周内收到通知，可视其申请结果为不成功。有关申请资料将被至多保留二十四个月。如欲索取个人信息收集声明副本，请与本公司的数据保护官联络。通过此申請收集的所有个人信息仅用于招聘目的。所收集的所有个人信息将会分享给深圳市对外服务集团有限公司作招聘香港国泰航空客户服务主任一职用途。深圳市对外服务集团有限公司的人力资源部可能会通过电子邮件或电话与您联系。
