Customer Services Officer (Based in Hong Kong) - Chinese Mainland Recruitment 客户服务主任(驻香港基地) - 中国内地招募 2025

Role Introduction

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.
Being the face of a great airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

工作汇报至: 优质服务主管

如果您被动态的机场营运所吸引，并且对创造卓越的客户体验充满热情，我们期待您加入我们在香港国际机场最大的服务团队。作为杰出的航空公司代表，您将与来自不同文化背景的乘客互动，让我们的乘客在航班起飞前感到轻松。同时，您将担任品牌大使的角色，并应对各种挑战。

Key Responsibilities

• Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations
• Deliver a seamless airport experience to our passengers from check-in to boarding 
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas 
• Opportunities to assist some behind-the-scene operations tasks 
• Prepare flight-related documentations to ensure safe and an on-time operations 

主要职责

• 成为品牌大使，在机场及海天客运码头等为旅客提供最优质的顾客服务
• 由办理登机服务开始，为旅客提供优质无缝的机场服务体验
• 为旅客在登机柜台、离境及抵港大堂提供诚恳有礼的协助
• 协助执行其他后勤工作
• 准备与航班相关的文件，以确保航班安全和按时起飞

Requirements

• Minimum age of 18
• High School graduate or above
• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
• Flexibility to work shift schedules, including overnight, weekend and public holidays
• Customer service-oriented attitude and good communication skills
• As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test

入职要求

• 年满18 周岁
• 高中或以上学历
• 具备英语和广东话沟通能力, 懂普通话者为佳
• 需要轮班工作(包括通宵、周末和公众假期)
• 良好客户服务和沟通技巧
• 由于你申请的职位属于安全敏感岗位，因此你需要通过职前药物测试

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and a structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Medical coverage & other flexible benefits
• Discounted travel across numerous airlines for you and your family

员工福利

• 成为世界级优质服务品牌的一员
• 拥有良好的培训及职业发展机会
• 在安全及协作的工作环境中拥抱多元共融的企业文化
• 医疗保障及弹性福利计划
• 员工及家属均可享有机票折扣优惠

Personal & Application Information

This recruitment notice has been but published in the context of Cathay’s initiative to recruit talent in Mainland China although we do welcome applications from any individual (irrespective of nationality or residency) who fulfils the above requirements.

Where the successful candidates require a work permit to reside and work in Hong Kong, their employment will be conditional on immigration approval. Please refer to the Transport and Logistics Bureau’s website - Labour Importation Scheme for the Transport Sector - Aviation Industry (the Scheme) and the Immigration Department’s website - Visa / Entry Permits for details.

我们欢迎任何符合上述要求的申请者（不论国籍或居民身分），而此招聘公告目的仅为促进国泰航空于中国内地招募人才的计划。

如获聘者需要工作许可方可在香港居住和工作，成功获得有关入境批文将为雇用条件。就有关详情，请参阅香港运输及物流局网站 - 运输业输入劳工计划 - 航空业 （「计划」） 以及香港入境事务处网站 - 签证/进入许可。

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.