Corporate & Operations Professionals

Our Customer & Commercial teams are diverse and wide-ranging, but they have one thing in common: they ensure that we place our customers at the heart of everything we do. Whether it’s through customer experience, design, technology or marketing, their mission is to understand our customers and ensure we’re meeting their needs at every touchpoint.

• Brand, Insights & Marketing Communications
  
• Cargo
• Corporate Affairs
• Customer Experience Design
  
• Customer Relationship & Retail
• Digital Experience
  
• Planning
  
• Revenue Management
  
• Sales & Distribution
  

Our wide-reaching Digital & IT teams lead our company’s digital transformation across customer, commercial and operational areas. The teams are instrumental in identifying consumer trends through data analytics, deploying new technologies and driving disruptive change to ensure Cathay is at the forefront of technological advances across the aviation industry.

• Digital  
• Information Technology

Our Financial and Legal services teams are an integral part of our organisation. They are responsible for supporting and driving productivity and value focus across our airlines, while ensuring compliance of our business and operations activities.

• Financial Services
  
• Global Business Services
  
• Group Internal Audit
• Group Legal & Compliance
• Group Sustainability

Safety, Risk, and Compliance teams play a vital role in ensuring safe and secure operations for both customers and colleagues. They lead initiatives in safety, security, and quality excellence across the group, fostering a culture of accountability, minimizing risks, and maintaining high standards to support operational integrity and organizational resilience.

• Group Opportunities and Risks
  
• Group Safety and Operational Risk Management

These teams are responsible for supporting our frontline employees to deliver services to passengers as safely as possible and without unnecessary disruptions.

• Airport Service Delivery
  
• Customer Care
• Engineering
• Flight Operations
• Inflight Services Delivery
  
• Integrated Operations Centre
• Logistics and Distribution Centre
  
• Operations Planning
• Procurement & Aircraft Trading

The People team help to make Cathay a great place to work. In addition to managing employee benefits and professional development, they design and oversee the end-to-end employee experience, identify and execute ways to enhance our working environment, and ensure that Cathay is a place where employees are productive, motivated and thriving.

• Group Medical
  
• Property and Services
  
• People - Employee Experience
  
• Cathay Academy