Area Cargo Manager Indonesia

Company Description

Role Introduction

To lead, develop and execute the cargo commercial strategies for the area in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.

Key Responsibilities

Revenue Generation

• Support the Regional Head of Cargo in developing the Cargo Business Plan in alignment with Head Office cargo strategies and specified Key Performance Indicators
• Conduct regular reviews of revenue performance and take actions where revenue is behind budget
• Ensure that teams hunt for new revenue generation streams, for example from new routes, new frequencies, ancillary charges
• Generate revenue with perspective of sales channels, product sales and offline sales development
• Lead the negotiation and execution of sales contracts Bridging Head Office / Regional Office and Local Sales Teams
• Provide regular updates to Head Office / Regional teams on key local cargo market information and changes of competitive landscape Efficiency Improvement
• Ensure active management of supplier relationships to ensure Service Level Agreements are adhered to and costs are managed Financial Risk Management
• Develop and maintain positive relationships with local Civil Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company
• Establish and manage relationships with shippers, key industry and trade partners, and associations so that Company interests are well represented

People Development and Performance Management

• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Demonstrate leadership and lead by example in accordance with Cathay’s core values
• Actively engage with employees to enhance communication and their understanding of department goals
• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction

Safety and Regulatory Compliance

• Conform to the required safety and security standards, and achieve all company, local, international aviation, authority and legal requirements
• Develop and promote a culture of zero tolerance on safety and security incidents
• Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimise the cause to prevent recurrence
• Undertake an Emergency and Accident role, as determined by Company policy, and ensure that Emergency and Accident plans are in place as required

Service Delivery and Excellence

• Monitor and assess the performance of service providers against Service Level Agreements and take remedial action as required
• Maintain an overview of adherence to handling processes and procedures and ensure that measureable improvements are made both in processes and adherence
• Review port audit reports and ensure action is taken in a timely manner
• Actively support the achievement of the On Time Performance target for freighters

Operational Duty Holder (if applicable)

• Be accountable at an operational level for the safe operation of services, including those services which are contracted to others
• Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:
  • there is full compliance with quality standards and regulatory requirements
  • procedures and instructions are followed
  • the service is delivered in accordance with contracted terms

Requirements

Academic Qualifications

• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline

Knowledge, Skills, Training and Experience

• Minimum 10 years’ experience in cargo, sales and marketing or an airline or related industry, of which at least 5 years in a management role
• Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
• Proven success in building, maintaining and leading teams across multiple locations and multi-cultural backgrounds
• Established track record in meeting or exceeding sales and revenue targets
• Demonstrable ability in successful business relationship building
• Strong people and problem-solving skills
• Leads, embraces and adapts to constant change

Benefits

• Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.
• Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
• Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.