Cargo Sales Support Executive

Company Description

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific is looking for a full-time Cargo Sales Support Executive to join our Toronto Cargo team. The successful candidate will execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with the outdoor sales team to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

• Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
• Any other reasonable task as requested

Safety, Security and Compliance

• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programmes established by Head Office and participate in audits as required
• Support the Emergency and Accident role as required
• May be designated Operational Duty Holder for the station as required
• Carry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines.

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic Qualifications

• Completion of High School / GED or equivalent combination of education, training, and experience is required

Knowledge, Skills, Training and Experience

• Minimum of 2 years’ cargo or airline operations or indoor sales experience
• Prior customer service experience is an advantage
• Excellent communication skills
• Demonstrable customer service sense
• Ability to work independently
• Intermediate Proficiency in the use of Microsoft Office Systems
• Knowledge of CHAMP Cargospot System is an advantage

Additional Requirements

• Must possess a valid state issued driver’s license
• Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
• Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
• Must successfully pass safety training examination and receive certification before starting operations
• Strong cognitive reasoning and mathematical skills are essential
• Ability to inspect and assist in maneuvering loaded pallets up to 50 lbs frequently
• Ability to manage competing priorities in a fast-paced environment with tight deadlines
• Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions
• Must be willing and able to travel when required occasionally
• Must have the right to live and work in Canada

Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

• Travel Privileges on Cathay Pacific Airways Global Network
• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
• Generous 401K Matching Program
• Paid Holiday & Vacation
• LTD & Basic Life Insurance
• If this position requires a uniform, a uniform allowance will be provided.
• To learn more about Cathay Pacific as a Certified Great Place Employer –Please Click Here’

Personal & Application Information

Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com.