Global Sales Strategy and Enablement Executive (Salesforce Effectiveness)

Role Introduction

Reports to: Assistant Manager Global Sales Strategy and Enablement (Salesforce Effectiveness)

The job holder is responsible for driving the ongoing development and support tools including Salesforce as well as driving key sales initiatives and projects for the sales team.

Key Responsibilities

• Support technical and architecture design Salesforce
• Participate in business readiness, change management and communication with internal users
• Provide administrative support and guidance to internal teams and external agency, e.g., fare filing, rewards setup, corporate accounts management
• Perform performance analysis and prepare business reports for identifying potential in sales development and customer experience improvement
• Support supplementary and ad-hoc sales development projects and studies.
• Work with stakeholders to roll out developed tools in timely manner
• Ensure all tools operate smoothly with needed data uploaded into the tool in a timely and accurate manner
• Support and manage any UAT testing as part of project or enhancement roll out for Salesforce
• Drive adoption and usage of acquired tools and training, and devise improvements that can be delivered to business

Requirements

• Proven experience in project management, especially in agile project management a plus
• Proven track record of ability to work with IT teams on online product development and delivery
• Good communication and presentation skills
• Attention to detail
• Previous experience with CRM (salesforce) preferred
• Self-motivated with the ability to work in teams and independently
• Ability to work under pressure to tight timelines
• Fluency in written and spoken English, proficiency in Cantonese/Mandarin an advantage
• University degree holder, preferably in related disciplines with minimum 3 years' working experience
• Willingness to travel

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.