Employee Data and Process Governance Manager

Role Introduction

Reports To: Head of EEX Design, Insights & Governance 

The Employee Data & Process Governance Manager ensures all activities with People department (PPL) adhere to People Policies & Manuals (PPM), regulatory requirements, and data governance standards through audits, risk oversight, and controls enforcement.

As the Risk & Compliance Champion for the People Department, this role coordinates all audit activities with Group Internal Audit (GIA) and all risk matters with Group Opportunities & Risk (GOR).

As an Employee Data & Process Governance Manager, you will drive Employee Data Governance initiatives through working closely with the Data Protection Office (DPO) and governs the employee data handling operation including principles and processes, data access to ensure compliance with Data Governance principles, company guidelines, and privacy law. You also accountable for setting up Data Quality processes to drive improvement in quality of employee data across the company.

Key Responsibilities

People Governance

• Act as PPL Departmental contact on all audit-related matters, including co-ordinating with GIA team on clarifying audit findings, developing action plans and leading other PPL team members to ensure findings are closed within stipulated timelines
• Collaborate with PPL COE as well as other stakeholders to ensure policies and internal practices/guidelines are developed and updated to meet the requirements set by internal audit, as required
• Escalating and following up where necessary, chairing team meetings to discuss and progress actions, and reporting on progress to Senior People Leadership on a regular basis
• Act as the PPL Departmental contact for Group Opportunity & Risk (GOR) on People-related risk matters, ensuring adherence to company policies and internal PPM/SOPs through regular compliance audits
• Lead risk assessments for PPL processes, manage the department’s risk register and ensuring controls are effective, timely reporting of high-risk issues to Senior People Leadership and GOR

 Employee Data Governance

• Lead the Centre of Excellence for all employee data governance matters, including setting up the data quality framework and promoting a strong data quality culture
• Review and collaborate with the Data Protection Officer and PPL COE to review Privacy Impact Assessment submissions, drive process changes in data protection regulations, and ensure compliance with data governance principles
• Guide and collaborate with BU, IT, and DGT on Analytic Data Governance initiatives, including Data Classification assignments and drive continuous improvement in employee data handling and data access request standardization
• Manage the documentation of employee data handling processes, maintain Record of Processing Activities, access control registration, and data retention periods, and ensure compliance with company policies and privacy law
• Collaborate with PPL COE, Group Legal & Compliance, IT and other key stakeholders across the company to develop and maintain employee data privacy guidelines and polices

Requirements

• Degree holder with a minimum 10 years’ HR related experience including HR data governance and policy set up
• Methodological with strong attention to detail and demonstrates experience in developing processes that meet business needs
• Experience leading the implementation of new policy and data governance model, in a large-scale organisation, with a global or multi-geography footprint
• Strong knowledge of privacy law and practice, especially in GDPR, PIPL requirement
• Strong knowledge of the HR technology / digital employee experiences industry landscape, trends tools and techniques preferred
• Strong communication skills
• Excellent stakeholder management capabilities and ability to connect with and influence multiple stakeholders
• Strong analytical and problem-solving skills
• Strong project management skills
• Fluent in spoken and written English

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.