Sales Support Consultant

Company Description

Cathay Pacific Airways is one of the world's leading airlines with headquarters in Hong Kong and various ports in Europe, America, Asia and Australia. We are a proud member of the OneWorld Alliance. Our reputation is built on a long and traditional history of success and a pure passion for flying. Cathay Pacific carries passengers worldwide but also ensures the smooth transportation of a wide variety of cargo. Our talented employees give their best every day to ensure service & safety for our customers.

Role Introduction

Become a part of our global family and apply for a job at our location (Port) in Zurich / Switzerland, we are located close to the airport. Support our account managers and customers with your knowledge and expertise. Organization & analytical approach are not just words for you but you “live” them and like to be a support all-rounder? - Then apply to us as:

Sales Support Consultant (m/w/d)

Level A (Administrate Assistant) / Permanent / Fulltime 40h / Starting 01.10.2025

internal title: Sales Excellence Executive

Key Responsibilities

• Support Account Managers in sales strategy (Channel Distribution) in their area of responsibility

• Serve as internal & external point of contact for all customer support matters
• Advise / review fares for clients (e.g., travel agencies, companies) and check loading in GDS (Global Distribution System) is correct

• Manage and expand our customer base (SME / Business Plus), including sales support
• Work closely with our central customer care service center in Krakow (CCD), with our Business Insights Analysts (Internal Pricing Team) and with our Fare Loading Department (MSC Mumbai Service Center)
• Provide regular reports and updates between Account Managers and the CCD service center
• Create (ad hoc) analyses and reports, e.g., on revenue accounting for agents/travel agencies

• Deliver internal & external training materials
• Assist Account Managers with fare increases (Corporate Fares)

• Monitor regional B2B site, Cathay Agents in German
• Maintain the SFA (Sales Force Automation) system in Salesforce
• Create B2B communication tools such as FAQs, flyers, presentations, etc.
• Review complaints (ADMs – Agent Debit Memos) for incorrect bookings or refunds
• Handle non-commercial tickets
• Request tickets for senior management for flights with SWISS
• Collaborate closely with IOM (International Organization for Migration) and MSC when booking flights for refugees
• Any other reasonable task as requested

Requirements

• At least 3–4 years of experience in sales support/account management or in sales in general
• Experience in the travel industry, e.g., travel agencies, airlines, etc.
• Strong analytical skills and the ability to derive actionable insights from data
• Excellent GDS knowledge
• German mother tongue, fluent in English; French desired, and any additional language is a plus
• Highly organized, structured, and able to work independently
• A team player who stays calm under pressure and thinks outside the box
• Enjoys creative tasks and remains flexible for the challenges the world presents
• Willingness to travel within Europe for team meetings/events

Personal & Application Information

Sounds exciting to you and perhaps exactly what you are looking for? Great - then we look forward to receiving your written application (cover letter, CV and references) in English to personalabteilung@cathaypacific.com . Your application documents will be processed and stored in Germany within the framework of the European Data Protection Act, a solution is possible at any time by request.