Solution Lead

Role Introduction

Reports to: Application Manager

Join Cathay as a Solution Lead in our Solution Centre. You will be the one to manage advanced IT systems that streamline the operations for our people and enhance experience for our customers across our global network.

Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.

Leverage your expertise to lead technical delivery in the Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our wide-reaching solution centre around the world.

Key Responsibilities

• Support pre-project consulting and capture business requirements for upcoming initiatives
• Communicate business direction and recommend commercially and technically viable solutions
• Collaborate with developers and architects to design and implement IT products and applications
• Plan, develop, and maintain applications, ensuring continuous improvement throughout the lifecycle
• Act as an escalation point for solution analysts and drive improvements in IT practices
• Stay updated on technology trends and apply best practices to solutions.
• Manage small to medium-scale projects, including planning, execution, and testing (security, performance, integration)
• Oversee day-to-day activities of development teams and external vendors; contribute to resource planning
• Participate in Agile teams, manage Solution Analysts, and act as a SME when needed
• Provide mentorship and coaching to Solution Analysts to enhance team capability

Requirements

• Degree in Information Technology or related discipline (Master’s preferred)
• 8+ years of IT experience across software development, system analysis, business analysis, solution definition, and testing
• Strong verbal and written communication skills
• Proven client-facing experience and relationship management (preferred)
• Professional, innovative, self-motivated, and able to present solutions to diverse stakeholders
• Strong analytical, problem-solving, and decision-making skills using logic and creativity
• Demonstrated troubleshooting ability to identify patterns and generate ideas
• Airline or travel industry knowledge (highly beneficial)
• Solid software development skills (highly beneficial)
• Ability to work effectively in dynamic environments and deliver results under pressure

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.