IT Practice Lead (DevOps)

Role Introduction

Reports to: Head of IT Platforms

Lead and strengthen communities of practice across IT, continuously improving practice frameworks, processes and toolsets while connecting them with other IT practices, Planning & Governance teams and Enterprise Project Management Office processes.

You will coach and develop practitioners, build in-house capability through training and collaboration, and lead the ongoing management of the IT Graduate Trainee and Internship Programme, from recruitment and onboarding through rotations and engagement. Your work will help teams deliver quality outcomes more effectively while enabling colleagues and future IT talent to grow and move forward with Cathay.

Key Responsibilities

• Shape and continuously improve IT practice methodologies, frameworks, processes and toolsets, incorporating relevant internal and external best practices and innovation
• Monitor practice effectiveness through feedback, health checks, lessons learned and the IT Quality Management Framework, using insights to drive continuous improvement and adoption
• Coach practitioners and teams through ongoing advisory and consulting support under the IT Practice Engagement Model
• Build practitioner capability through training, needs analysis and skill uplift programmes covering relevant technical skills, soft skills and business knowledge
• Lead practice champions and communities of practice to encourage collaboration, promote effective practices and gather feedback for further improvement
• Align practice methodologies, frameworks, processes and toolsets with other IT practices, Planning & Governance teams and Enterprise Project Management Office processes
• Maintain effective practice communications, meetings and content repositories, ensuring content remains accurate, relevant and up to date
• Represent the IT practice in relevant practitioner recruitment by assessing candidates against competency and practice-specific criteria
• Lead the annual IT Graduate Trainee and Internship Programme recruitment, marketing, competency-based selection, onboarding, engagement, rotations, coaching and advisory activities
• Drive innovation and support delivery of the Cathay Moments application, while leading IT Graduate Trainees in delivering the annual Hackathon

Requirements

• Degree qualification in Computer Science, Information Systems or a related discipline
• Minimum 6 years of experience as a practitioner in the relevant practice, together with a minimum 10 years of related IT experience
• Proven ability to coach, consult with and advise individuals and teams effectively, with leadership skills and the ability to influence decision-making
• Strong analytical and problem-solving skills with a focus on process improvement, together with strong relationship and stakeholder management skills across diverse stakeholder groups
• Ability to motivate and inspire teams, with excellent verbal and written communication and presentation skills
• Demonstrated experience designing and delivering training sessions on practice-relevant topics, together with practical change management experience
• Current knowledge of industry trends, findings and reports relating to the relevant practice, with solid knowledge of end-to-end project and system delivery lifecycles and methodologies
• Airline industry knowledge is beneficial

Personal & Application Information