Head of GBS, Source to Pay

Role Introduction

Reports To: General Manager, Global Business Services

The Head of Global Business Services Sources to Pay sits under the Global Business Services Department mainly responsible for leading and transforming the Source to Pay processes to ensure efficient, compliance, cost-effective, and high-quality service delivery to all business units, subsidiaries, employees, and external stakeholders (Key current processes include Purchase Order (PO) Creation, Invoice Processing & Validation, Accounts Payable & Payments and SAP Master Data Management).

The Head of Global Business Services (GBS) – Source to Pay will also provide leadership and direction in the implementation and delivery of Global Business Services Department portfolio of activities across the Cathay Group, including subsidiaries; as well as building strong stakeholder relationships, setting service standards and embedding continuous improvement methodologies to future-proof operations.

Key Responsibilities

Leadership

• Provide strategic leadership and oversight to the Source to Pay process team to maximise efficiency and deliver best-in-class operations and build and maintain capability across the function ensuring alignment with global sourcing strategies; and serve as the key interface between GBS and business units, proactively building networks across the airline and subsidiaries
• Champion organisational development and cultural initiatives, modelling behaviour that foster collaboration and innovation
• Lead and continuously improve the Source-to-Pay process and organisation, enabling rapid capability adoption through standardised, modular, and transparent processes and drive Source to Pay performance by setting clear targets and consistently delivering on key performance indicators

Operations and Development

• Take accountability for the efficient operation of all Source to Pay processes,
  including procurement, vendor management, and accounts payable
• Lead transformational, focusing on automation, simplification, and compliance; and own and facilitate stakeholder engagement to ensure clarity and adoption of GBS services
• Continuously improve customer satisfaction by understanding and exceeding stakeholder needs; and establish performance and reporting measures to enable data-driven decision-making; and drive cross-functional resolution of critical and complex issues
• Ensure compliance with relevant legislation, policies, and risk management frameworks and drive effective budgeting and business planning to optimise service delivery

Strategic Transformation Focus

• Embed process innovation and digital enablement into Source to Pay operations, leveraging RPA, AI, and analytics to streamline workflows
• Partner with technology teams to implement tools that enhance transparency, speed, and accuracy in Source to Pay processes
• Develop and execute a roadmap for Source to Pay transformation, including automation of invoice processing, supplier onboarding, and payment reconciliation; and lead change management initiatives to ensure successful adoption of new processes and systems across global teams

Requirements

• A relevant tertiary level qualification and/or recognised qualification appropriate to the role
• 10+ years’ management experience of leading Source to Pay processes, preferably in a shared service function
• Deep Source to Pay domain knowledge with master data governance experience; implemented and/or optimised SAP S/4HANA, Ariba
• Proven experience in leading an operational transformation programme
• Led digital enablement in financial process: RPA, workflow, OCR/IDP, AI, Machine Learning, analytics
• Certified in Lean Six Sigma, Change Management, PMP/Prince2, CIPS
• Knowledgeable with value-stream mapping, standardisation and Kaizen
• Proven experience in strategic planning, data-driven decision making with strong problem-solving skills and customer focus

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.