Employee Engagement Manager

Role Introduction

Reports To: Head of Internal Communications & Engagement

As a strategic and creative thinker who is results-oriented, you will be responsible for developing employee engagement strategies, programmes, communications and events to elevate the employee experience and strengthen the employee pride. You will be leading the Employee Engagement team to ensure high quality, end-to-end delivery of initiatives to drive engagement across our varied employee groups in our home base, Hong Kong, and globally. Your key focus will involve keeping employees energised, engaged and connected with Cathay, and shaping a positive work environment in support of our business goals to in turn, influence customer satisfaction.

Key Responsibilities

Core deliverables

• Develop and execute company-wide engagement and event strategies to elevate the employee experience, instil positivity and keep our employees groups in Hong Kong and the regions engaged with the company
• Connect our employees with the company’s purpose, vision, culture and strategy, and develop and execute integrated communications and engagement plans in a timely manner through both online and offline activities, including our annual leadership conference, quarterly senior leadership meetings and town hall events
• Deliver unique and prestigious employee experiences and strengthen our recognition culture through thoughtful execution of our everyday recognition and annual award programmes, as well as engagement initiatives and events throughout the year
• Provide advisory and support where needed on other department-driven events for Cathay employees in Hong Kong
• Effectively manage the Cathay sports and interest clubs network including laying down operational guidelines and principles, providing guidance and support to clubs, facilitating club administration matters, recruiting new club members, and developing plans to improve club effectiveness while strengthening the Cathay Pride

Operational standards

• Continuously identify creative ways to actively engage employees in delivering impactful engagement programmes and event experiences; connect them with the business, leaders, and colleagues; and develop regular event and project reports to track progress and identify opportunities to improve
• Develop strong planning, processes, standards and guidelines to support our own team and regional/department counterparts to efficiently and effectively execute engagement events and initiatives with

Team and relationships management

• Lead and manage own team with varied backgrounds and experience levels to effectively deliver engagement programmes and events, while cultivating the business acumen, teamwork and functional expertise needed for individuals to grow and for the whole team to perform with excellence
• Manage external vendor, stakeholder, and team relationships to facilitate communication and collaboration, and build collaborative relationships with regional/department counterparts to support the execution of company-wide engagement programmes and activities covering all our employee groups
• Manage own team’s budget and support other team administration matters such as the annual budgeting and planning processes

Requirements

• A degree holder with 8+ years’ experience in communications, engagement, marketing, event or related roles, preferably in complex organisations with geographically dispersed employees
• Experience developing and executing employee engagement strategies and reporting against progress
• Experience managing large, high-profile company events and experiences, and everyday employee activities
• A strong understanding of what good employee experience looks like, in the context of business changes and culture
• Strong knowledge of industry trends, tools and techniques that drive engagement and deliver great employee experiences
• An effective leader with strong experience in team engagement and management to deliver performance
• Excellent project management and event skills; attention to detail with an eye for quality
• Excellent communication, presentation, writing and collaboration skills and command of written and spoken English. Cantonese advantageous
• Ability to foster professional working relationships at all levels, balancing the needs of all stakeholders, including vendor/agency management and strong budget management experience
• A creative problem solver and self-starter; ability to work and keep calm under pressure, managing stakeholder expectations

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.