Digital Workplace Operations Lead

Role Introduction

Reports to: Digital Workplace Operations Manager

The Digital Workplace Operations Lead sits under the Information Technology Department mainly responsible for leading to support the strategic goals of Infrastructure & Operations team and work with IT Teams of different domains and lead Infrastructure professionals to perform transition, change management, release management, pro-active maintenance and service request to IT infrastructure services and platforms. The Digital Workplace Operations Lead also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment to company policy and applicable legislation.

Key Responsibilities

• Apply appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, that are resilient, secure and highly available
• Drive to develop and implement continuous improvement initiatives within own area in line with High Performing Team and accountable for implementation of technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
• Cross- team collaboration and exchange with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
• Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges; and communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure projects
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from underlying business problems
• Show initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
• Perform proactive maintenance such as oversee system performance, provide recommendations on proactive maintenance activities, manage application and infrastructure support service providers and vendors on performance monitoring and tuning, capacity planning and expansion, implementation of patches and hot fixes
• Cross- team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered aligning with the strategic roadmap
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish user’s requests from the underlying business problems
• Available to provide 24/7 support as required

Requirements

• Technical degree holder with minimum of 8 years IT experience, at least 5 years of IT Infrastructure experience
• Must have proven technical experience of working in a complex IT infrastructure environment
• Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
• Track record of building and maintaining relationships at a senior level and have an ability to influence at all levels
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
• Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
• Ability to understand strategy and align tactical and strategic work in a well-balanced way
• Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
• Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.