Assistant Manager Operations Planning Transformation (18-month Contract)

Role Introduction

Reports to: Operations Optimisation Manager

Cathay has established an Operations Planning team (OPN) with the vision to “orchestrate operational excellence through cutting-edge planning solutions, digital innovation, and insights, enabling Cathay to become the world’s most resilient and efficient airline”.

Within OPN, the Operations Performance & Optimisation focuses on enhancing Cathay's Operations Planning and Operations Delivery by implementing advanced digital optimisation capabilities, aiming to improve Cathay’s operational performance holistically.

The Assistant Manager – Operations Planning Transformation will play a key role enabling effective integration of digital optimisation capabilities into the Cathay business teams, by driving process reengineering, change management, user adoption and post implementation, value measurement & continuous improvement.

Key Responsibilities

• Develop and execute comprehensive change management plans to support the adoption of new systems, processes, and ways of working
• Design and deliver system training tailored to different user groups
• Support creation of communication strategies to ensure clear, consistent, and timely messaging
• Engage stakeholders through workshops, feedback sessions, and user forums to drive alignment and readiness
• Collaborate with business and technical teams to define future-state (“to-be”) processes and workflows
• Identify and document key process handshakes and interdependencies.
• Support the design of system capabilities and features that enable optimised business operations
• Partner with project managers and delivery teams to ensure timely execution of initiatives
• Proactively identify risks, technical dependencies, and bottlenecks; implement mitigation strategies
• Facilitate cross-functional collaboration to ensure alignment and accountability.
• Establish and maintain mechanisms to measure business and user value post-implementation
• Leverage these mechanisms to coordinate continuous improvement efforts across processes, systems, data, and models

Requirements

• 3–5 years of experience in business transformation involving processes, people, and technology
• Experience in developing and executing change management strategies
• Proven experience in supporting project management within transformation programs from initial stages to deployment
• Preferably, candidates should have experience in airline operations, with a focus on operations delivery (IOC), maintenance planning, and/or network planning
• Experience in management consulting for large digital transformation projects is desirable
• Excellent communication, interpersonal, and stakeholder management skills

Personal & Application Information