Assistant Manager Group Quality Assurance - Ground (36-month contract)

Role Introduction

Reports to: Group Quality Assurance Manager - Ground

As the Assistant Manager Group Quality Assurance - Ground, you will be part of a dedicated team within our Group Safety and Operational Risk Management department. Your primary focus will be on supporting and enhancing the Quality Assurance program for Cathay. You will play a key role in reducing operational risks and ensuring compliance with legal and IATA Operational Safety Audit (IOSA) requirements.

You will manage audit programs, provide training to our quality auditors, and contribute to the continuous improvement of our operational quality systems. By leveraging your expertise in airline operations and quality assurance processes, you'll help create a culture of safety and excellence across our ground operations, ensuring we deliver the highest standards of service to our customers.

Join us in this pivotal role where your skills and commitment to quality will directly impact our operational success and customer satisfaction.

Key Responsibilities

Operational Quality System and Quality Assurance

• Support the delivery of an effective, efficient, risk-based quality assurance programme for Cathay Pacific that result in a reduction of operational risk and ongoing compliance with legal requirements and conformance to IOSA requirements; consolidate and produce master internal/supplier audit plans for Group Safety and Operational Risk Management (GSORM) Quality. Monitor the progress of all audits on the audit plan and ensure the audit plan is up-to-date.

• Assist the Group Quality Assurance Manager - Ground with the biennial IOSA. This includes logistical arrangements, conducting briefings to ground operations teams, and producing the conformance report for both CGO and GRH disciplines; manage the training programme and the associated training records of external and internal auditor training courses (initial, recurrent and continuous knowledge updates) for all GSORM Quality auditors.
• Prepare and deliver briefings, familiarisation, on-job training and other training modules for all GSORM Quality auditors; act as a Lead Auditor and/or Auditor for Consolidated Port Audits, Corporate level internal audits, Internal Audits and Supplier Audits to meet the company, regulatory or IOSA requirements
• Assist the Group Quality Assurance Manager - Ground with the management of the Continuous Monitoring Inspection (CMI) Checklist and the associated supporting system, inclusive of its contract management; assist Head of Group Quality (HGQ) and Group Quality Manager Ground (GQMG) in coordinating and preparing materials for briefings and meetings, including but not limited to presentations to the Airline Safety Review Committee (ASRC), and Management Reviews; provide valuable input to different safety groups to achieve operational outcomes that adhere to safety and security imperatives; assist with the promotion of quality systems awareness throughout the company.
• Assist in preparing and maintaining all Air Operator Certificate documentation and communication with Hong Kong Civil Aviation Department (HKCAD); maintain and update the Operations and Management Services Agreements and associated appendices between Cathay Pacific Airways (CPA), Air Hong Kong (AHK) and Hong Kong Express (HKE). Ensure regular review by senior management in CPA, AHK and HKE.

Audit Database

• Maintain, support and update the audit database to ensure that it is always up to date, and that the data is accurate and able to be validated, collated and analysed; consolidate and analyse audit database Quality user feedback to provide to the Aviation Quality Database supplier for continuous improvement.
• Assist in conducting User Acceptance Test (UAT) for Aviation Quality Database upgrade.

General Tasks

• Assist the GQMG and Group Quality Assurance Manager - Ground in managing a high performing and agile ground quality team that is competent, capable, aligned, engaged and adaptable to the changes in the organization and industry, including participation in departmental management meetings.
• Represent the Company and/or Department at relevant meetings in a professional and loyal manner; assist in the response to a crisis involving Cathay Pacific as a member of the Care Team; provide input to HGQ about the budget for Consolidated Port Audits and related matters.
• Deputize for the Group Quality Assurance Manager - Ground as required; extensive duty travel required; adhere to company policies as published in the Cathay Pacific intranet and in company manuals; other projects as directed.

Requirements

Education qualifications

• Tertiary education or equivalent

Professional qualifications

• Lead Auditor qualifications
• Dangerous Goods Awareness

Experiences

• 3-5 years operational experience in the airline industry, preferably in Ground Operations
• 1-3 years in a management or supervisory role
• Adequate and appropriate auditing or quality systems experience

Job related knowledge

• Understanding of airline ground, cargo and flight operations
• Care Team training

Skills and language requirements

• Excellent command of both spoken and written English
• Interpersonal and communication skills; strong problem solving and analytical skills; data- and process-literate; computer literate - Microsoft Office

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.