Cargo Services Support Officer
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.
Role Introduction
To support the Regional Cargo Services Manager in executing various regional cargo services and delivery strategies and initiatives including supplier management, as well as audits and analysis of regional service performance and supporting the execution of services for specialised products.
Key Responsibilities
Regional Level
- Complete the monthly port visit and assessment of port and supplier performance report
- Work with the Regional Cargo Services Manager to analyse and generate regional reports related to supplier performance and service trends
- Help to drive improvement to meet or exceed set service targets
- Support the Regional Cargo Services Manager to drive port performance and raise service awareness
- Identify potential risks related to service levels and non-conformance and compliance matters
- Support investigations into safety and service irregularities and incidents
- Support individual ports with operational needs as directed by the Regional Cargo Services Manager
- Maintain good communication with the regional cargo management team related to port visits, service items and regional services
- Provide training support to the Learning Academy and People Manager
- Any other reasonable task as requested
E&A Responsibility
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
- College or equivalent education qualifications
- Study in a cargo or related field is a distinct advantage
Knowledge, skills, training and experience
- Minimum 2 years’ experience in cargo operations, sales and customer service role
- In-depth communication, management and demonstrated leadership ability
- Good decision making and planning skills
- Excellent communication skills
- Ability to work independently
- Attentive to detail
- Ability to multi-task
- Adapts to change easily
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
