Account Manager - Cargo Sales
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
- Item 1 of 3, All Chinese mainland based positions are subject to local terms and conditions.
- Item 2 of 3, Applicants must have the right to live and work in Chinese mainland.
- Item 3 of 3, Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.
Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.
Key Responsibilities
Revenue Generation
- Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Actively assist the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve and exceed revenue target and generate additional ancillary revenue
- Partner with the Cargo Manager(s) to negotiate and execute sales contracts
- Generate revenue with the perspective of sales channels, product sales and offline sales development
- Actively champion Cathay products and provide excellent and consistent product solutions to customers
Account Management and Sales Administration
- Proactively conduct regular reviews of accounts’ performance and achieve additional revenue opportunities
- Partner with the Indoor Sales Team to provide customer-centric solutions to customers
- Assist in setting the annual revenue budget and Cargo Business Plan
- Lead and manage the day-to-day relationships of client-servicing with customers to support revenue generation
- Collect, analyse and report market conditions, trends and activities to enable competitive advantage
- Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
- Proactively implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
Partnerships and External Liaisons
- Actively assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented and take leadership as required
- Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- Bachelor‘s degree (or tertiary equivalent) preferably in a logistics, sales and marketing or business discipline
Knowledge, Skills, Training and Experience
- Minimum of 5 years’ experience in airline cargo sales, operations or customer service
- Strong working knowledge of airlines and international airfreight industry
- Knowledge of CHAMP CargoSpot System
- Superb communication and client management skills
- Sensitive to confidential data and numbers
- Proven success record in setting and achieving goals
- Demonstrable ability to work independently
- Proficiency in the use of Microsoft Office Systems
Adapts to change easily
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
