Cargo Digital Manager - Transformation

Role Introduction

Reports To: Head of Cargo Digital

This role is part of the Cargo Digital team, which is committed to driving innovation and transformation across the cargo business through technology and data.

As the Cargo Digital Manager – Transformation, you will shape the future of cargo by identifying digital opportunities and turning them into impactful solutions.

You will be responsible for analysing business needs, developing a forward-looking digital strategy, and executing initiatives that enhance commercial planning and operational efficiency.

With your expertise in digital transformation, you will help design smarter customer and commercial experiences, and contribute to building a more agile, data-driven cargo business.

Key Responsibilities

• Conduct proactive research on new tech development and monitor industry digitization trend. Conceive potential applications and use cases for Cathay Cargo, liaise with IT and concerned parties to conduct proof of concept (POC) or technology (POT) in an agile manner and make recommendation for future developments.
• Work closely within the Cargo Digital to ensure a holistic view on digital transformation and analytics, identify potential synergy and ensure data requirements are well accommodated in any new Cargo digital transformation initiative.
• Work closely with the Cargo teams to come up with business requirements on digital transformation with clear business objectives. Develop or support BU to develop business case for new projects with sound justifications and collaborate with IT and Finan e to go through the project approval process and project structure design.
• Act as the BU project manager for Cargo digital transformation projects, work closely with IT project managers and project team members to ensure projects are being well managed, objective and benefits are being achieved and in compliance with CX project governance. Be responsible for change management and ensure business readiness for project cutover.
• Act as the product manager for digital products, work closely with product team and relevant business teams for continuous product discovery and delivery, to ensure products deliver values and objectives being achieved.
• Establish and maintain excellent communication and partnership with key stakeholders such as Cargo business units, Digital & IT, GLSHK, Cathay Cargo Terminal, customers, industry bodies, airports and government authorities, etc.
• Represent Cathay Cargo in industry working groups or advisory boards, to promote Cathay preferred approach toward the development of industry initiatives and protect the best interest of the company.
• Responsible for the people upskilling in CGO on digital project and solution development, and build up CGO internal system and process expertise to enable sustainable innovation development.

Requirements

• Bachelor degree or equivalent is required
• A minimum of 8 years’ experience in the field of air cargo, logistics industry, IT or digital
• Strong change management, vendor management and stakeholder management skills
• Possesses project management experience. Project Management certification (e.g. PMP) is a plus
• Experience in product management. Product Manager / Product Owner certification is a plus
• Experience working with Agile projects. Agile or Scaled Agile certification is a plus; Excellent analytical, planning, problem solving, organising and time management skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
• Strong communication and interpersonal skills. Able to interact with people at all levels and from different cultural backgrounds
• Great team player with strong leadership and management skills, able to work independently and proactively to drive initiatives and actions
• Good command of both spoken and written English
• Understanding of latest industry digital developments and trends; experience working in a large complex organisation

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.