Account Manager – Trade

Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To achieve and exceed the agreed Trade Sales targets through intelligent use of data. Continuously seek to acquire new business and establish Cathay in new markets while proactively negotiating and managing existing Agency (including Online Travel Agencies) sales and accounts and indirect sales channels.

Key Responsibilities

Requirements

(Cont. from above)

General

• Manage the cost of sales needed to generate the revenue within the mandated parameters
• Monitor the effectiveness of incentive schemes by conducting regular and timely performance reviews in order to maximise available and potential sales opportunities
• Promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience
• Utilise Salesforce.com to manage new and existing customers and sales activities
• Utilise DDS to track the account performance
• Represent Cathay at industry and networking events
• Any other reasonable task as requested

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Certification in a relevant Sales business field

Knowledge, Skills, Training and Experience

• A minimum of two years’ recent experience in Sales
• Knowledge of, or experience in, the airline industry is a distinct advantage
• Strong communication and interpersonal skills
• Demonstrable networking and relationship management skills
• Experience in working in an environment with targets and achieving targets
• Good negotiation skills
• Good level of PC literacy in Word, Excel and PowerPoint
• Knowledge of MIDT, DDS and Sales Force Automation Tool is preferred
• Adaptive to and embraces constant change

Benefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.