Airline Officer

Company Description

Are you ready to take your career to new heights?  At Cathay we are not just an airline; we are an award-winning, values driven, complex global business with a rich history spanning over 79 years.  We pride ourselves on our commitment to excellence, innovation, service and are dedicated to connecting people and cultures.  We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are.

Role Introduction

Location / Country: Fukuoka, Tokyo, Narita / Japan
Employment Condition: Permanent

As an Airline Officer, various career paths are available within our company. While we are not currently hiring for some of the positions listed below, the successful candidate has the exciting opportunity to rotate into a different role or location within a few years as part of their future career development.

After completing the selection process, successful candidates will be offered one of the following positions based on their attributes and performance they demonstrated during the selection process and considering their preference.

Airline Officer positions and locations:
1. Customer Services Agent, Narita (Currently hiring)
2. Customer Services Agent, Fukuoka (Not currently hiring)
3. Cargo Services Executive, Narita (Currently hiring)
4. Customer Care Executive, Tokyo (Not currently hiring)

The key responsibilities of the role are listed below, and a full job description for each of the roles is available on request.

Key Responsibilities

Outstanding Product and Services

• Provide the highest possible quality of services for our customers at any touch point
• Deliver thoughtful service on a daily basis to create genuine connection and memorable experiences for our customers

People and Team

• Strive for good teamwork and fully participate as a supportive and collaborative team player
• Support other team members (suppliers and stakeholders included) to deliver services and products to company standards
• Demonstrate ownership and proactivity for own development and learning

Cost Efficiency and Productivity

• Support administration duties as required

Safety First, Quality Always (operations team)

• Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
• Achieve absolute operational integrity with zero safety defects and security infringements

Operational Excellence (operations team)

• Achieve operational excellence being on time and error free
• Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks

Crisis Management Capability and Preparedness (operations team)

• Familiarity with station contingency local disruption plans and fall-back procedures
• Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
• Ensure our customers are cared for, informed during disruption and offered choice whenever possible

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

• Post-secondary education
• Strong command of written and spoken Japanese and English
• Strong sense of responsibility and acts as a supportive team player
• Strong interpersonal skills with a demonstrable service orientated mind-set
• Can perform daily operations (multi-tasking ability) up to company standards
• Adapts to constant change, for example process, technology, regulations, working across other departments
• Knowledge of MS Word, Excel, PowerPoint and MS Teams
• Must have the legal right to live and work in Japan

Benefits

• Base salary: JPY223,300/month ～ (determined based on experience and skills)
• Fixed allowance per month: JPY38,000 (Life support allowance) + Base salary x 7.4%
• Other allowances: the company regulations apply
• Social insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insurance
• Commuting expense allowance: Up to JPY50,000/month
• Working hours per day: 7.25 hours (7.5 hours for Customer Care Executive)
• Break time: 1 hour
• Off day: Two days off every week
• Probationary period: 3 months
• Annual leave: 16 days in the first year after completing probationary period (prorated based on the month of joining)
• Potential for additional discretional bonus (depends on the company's performance and financial status)

Personal & Application Information

Application

• Cover letter in English detailing your motivation for applying
• CV (Both Japanese and English version are mandatory　和英の履歴書・職務経歴書)

Application deadline: 6 July 2025

Selection process

• Written test & Group exercise (online): 17 July 2025
• Final interview (in person in Tokyo): 25 or 28 July 2025

Date of Join: 1 September 2025

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.