EFB Administration Manager (Hardware and Connectivity)
Role Introduction
Reports To: Head of Line Operations
This role is part of a professional team in our Flight Operations Department, which consists of flight crew and ground staff teams, both working to ensure the highest standards of operational efficiency and service. Safety is intrinsic to everything we do.
The Hong Kong Civil Aviation Department (HKCAD) states the requirements to operate with an Electronic Flight Bag (EFB) under CAD562. The EFB Admin team provides EFB services to airlines in the Cathay Group.
You are responsible for the administration of the operator’s EFB hardware and associated connectivity. This is not limited to EFB hardware testing/improvements but also covers the EFB hardware security and industry security threats to the EFB devices from an aviation safety and security perspective.
You will also be expected to assist in monitoring the Ground systems to ensure stability and accuracy to ensure the connectivity of the EFBs to these systems is maintained in accordance with the requirements of Flight Operations, Inflight Services and Engineering. Besides, you also need to execute projects with respect to applications on the e-enabled system.
Key Responsibilities
Plan, organise, control and coordinate the EFB Administration section responsibilities in conjunction with the HLO.
- Ensure full regulatory compliance in the administration of EFB hardware by overseeing the distribution of critical operational devices to Flight Crew and aircraft, monitoring that both hardware and software configurations meet applicable requirements, and maintaining the reliability of hardware and connectivity to support safe and effective flight operations
EFB Operations
- Responsible for the effective and efficient ongoing logistic support on all EFB Programs within the CPA Group of airlines meeting Company requirements
- Work with Publications Manager to monitor and manage hardware life-cycle, including procurement and replacement, and to ensure an adequate supply of “spare devices” to support day-to-day operations
- Work with Flight Deck Services to manage and coordinate the transfer of EFB hardware between EFB Administration / Flight Deck Services and aircraft
- Work with FDM to manage EFB updates to A350 laptop-based EFBs
- Review, assess, and assist with responses to all relevant commander administration reports or EFB fault reports and provide follow up action where necessary
- Systematically follow processes and procedures to ensure continuous improvements to meet the changing needs of the Company
- Ensure that all hardware and connectivity resources within the section are utilized efficiently and effectively to support daily operations. Oversee the approval process for payments related to data communication charges and special communication services associated with EFB usage. Represent the Company in meetings as required by HLO/GMO, staying informed of industry developments and trends. Additionally, monitor the performance and reliability of hardware systems and connectivity, providing regular reports to ensure operational integrity and compliance
Future EFB development
- Attend trade show to keep abreast of the latest industry trends and make recommendation to the e-enablement and flight deck digital steering committees on the next generation EFB products; Support new aircraft EFB hardware and communication related components, future proofing the EFB operations
- Participate in discussions with Airline Purchasing Department for e-enabled products and services provided to the Company, and maintain all vital records relating to EFB administration; Develop the necessary plans to adopt to the changing industry needs and the supporting technology required on the aircraft
Requirements
- Preference given for airline operational experience in Flight Operations, Engineering, or an equivalent IT department.
- Sound knowledge of Software development processes, Principals and practice of software configuration control, Software certification for aircraft, Documentation for crew use.
- Being able to deliver to tight and demanding timelines on multiple projects.
- Ability to adapt quickly to new and emerging technologies.
- Possess strong leadership, decision making, and analytical skills.
- Possess strong communication skills and the ability to motivate and influence people.
- Experience in project management, and change management will be desirable.
- Organised and detail oriented, yet able to exercise flexibility to adapt to the changing needs of the Company or industry.
- Work in team-work environment.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
