Digital Enablement Manager — Integrated Operations Delivery
Role Introduction
Reports to: Head of Operations Performance and Optimisation
Cathay has established an Operations Planning team (OPN) with the vision to “orchestrate operational excellence through cutting-edge planning solutions, digital innovation, and insights, enabling Cathay to become the world’s most resilient and efficient airline”.
Within OPN, the Operations Performance & Optimisation team focuses on enhancing Cathay's Operations Planning and Delivery by implementing advanced digital optimisation capabilities, aiming to improve Cathay’s operational performance holistically.
Within the team, the Digital Enablement Manager – Integrated Operations Delivery, is responsible for driving cross-functional business transformation to enable proactive, cohesive and integrated delivery of the airline operation.
This role will work closely with the Cathay Operations & Service Delivery (OSD) teams, such as Integrated Operations Centre (IOC / OCC), Airport Operations (Hub and outports), Engineering (Tech Ops), Flight Operations, Ground Handling, Cargo Service Delivery to deliver Real-Time Insights, Predictive "Day of Operations" Insights, AI in Ops Delivery and Cohesive Decision Support capabilities.
Key Responsibilities
- Product strategy for holistic operations delivery: Develop a comprehensive product roadmap for cohesive operations delivery capabilities
- Product Management & Product Delivery: Supervise the comprehensive delivery process of a portfolio of innovative digital solutions, ensuring their effective integration and deployment within business teams
- Continuous value delivery: Define and consistently measure business benefits, while establishing mechanisms for measurement and ongoing improvement
- Business Transformation & Change: Drive a complex change management challenge and enable successful adoption across the business teams of new operating model leveraging advanced technologies. Act as a bridge between Leadership, Operations and technology delivery teams across Cathay
- Versatile Team Leadership: Lead, mentor, and support the professional development of a diverse team with a wide range of skills, including product management, business process reengineering, change management in the field of digital, AI and optimisation
- Cross functional synergies: Facilitate collaboration across the Operations & Service delivery teams, to capitalize on digital capabilities iteratively built over the years (i.e. not always reinvent the wheel)
- Market research & Innovation: Identify and evaluate emerging technologies to leverage digital innovation for improving Cathay's operations performance, through active collaboration with Cathay teams and current or potential partners (aviation vendors, start-ups, consulting firms, research institutions)
Requirements
- At least 8 years of experience in operational transformation, with solid product management expertise and proven track record of integrating digital capabilities into business operations
- At least 5 years of experience in the airline operations field, preferably working alongside with Operations & Service Delivery teams, such as Integrated Operation Centre, Airport Operations, Maintenance and others.
- At least 5 years of experience implementing digital solutions for airline operations, including decision support systems (optimisers) and frontline applications for airport staff, pilots, and engineers
- Recent experience in evaluating or implementing AI within operational processes would be considered beneficial
- Strong interest in data analytics for comprehensive operational insights. Solid analytical and problem-solving abilities with business acumen.
- Strong communication and coordination skills for driving complex cross-functional change
- Ability to build and lead teams with diverse skill sets
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
