Cloud & Platform Engineer

Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.
2. Applicants must have the right to live and work in Chinese mainland.
3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

Role Introduction

This role is responsible for performing proactive maintenance, incident and problem resolution, service request fulfilment, change preparation and implementation to hybrid computing environment, specifically Cloud platform on AWS & Azure and On-Premises platform. This role also serves as a subject matter expert for developing and deploying applications or systems in Storage & Backup SaaS, IaaS, APaaS and hybrid computing environments.

Key Responsibilities

• Ensures Hybrid IT infrastructure is properly patched, monitored, and maintained.
• Manage updates and changes within the Hybrid IT infrastructure, ensuring applications are up to date with security requirements.
• Work closely with the Infra architecture team to help shape a clear technology lifecycle strategy for Hybrid IT infrastructure. 
• Actively participates in disaster recovery efforts, ensuring redundancy of all cloud and platforms to mitigate major business losses in the event of disaster outages.
• Monitor system healthiness and usage, responsible for proposing and implementing changes to improve operational efficiencies. 
• Determine how to leverage enabling technologies to implement innovative Hybrid IT infrastructure solutions to support the business.
• Assist and help as required with the resolution of complex tier 3 operational incidents and determine the root cause of the problem.
• Schedule and actively manage business as usual changes within the hybrid computing environment to deliver a best-in-class level of successful change.
• Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for cloud and platforms solutions.
• Keep abreast of latest Hybrid IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways.
• Develop solutions for continuously monitoring and alerting around uptime and performance. Logging and data analysis is the heart of maintaining highly reliable systems. 
• Collaborate with other IT domains to drive business and technology innovation.
• Comply and follow ITIL framework and processes such as implementation and ongoing improvement of Incident, Change, Problem, Capacity and Availability management process.
• Available to provide 24/7 support as required.
• Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
• Cross team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
• Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
• Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
• Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
• Build and maintain strong relationships with key hardware and software vendors and delivery partners
• Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g., interviewing, modelling, and surveying)
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from the underlying business problems
• Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
• Cross team collaboration with other IT domains to drive business and technology innovation 
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Available to provide 24/7 support as required 

E&A Responsibility 

• Emergency and Accident and Crisis Response responsibilities as required 

Requirements

Academic Qualifications

• Technical degree holder

Knowledge, Skills, Training and Experience

• Minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience.
• Must have proven technical experience of working in a complex Hybrid IT infrastructure environment especially on storage, backup, server OS and middleware components.
• Experience and Proficient understanding of cloud infrastructure services (AWS, Azure).
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations.
• Ability to work well with others and as part of a technical team.
• Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas.
• Focus on the business and end user’s needs; ability to set expectations and understand end user behavior.
• Ability and willingness to proactively accept, drive, and change to accomplish positive outcomes.
• Ability to understand strategy and align tactical and strategic work in a well-balanced way.
• Must have knowledge of how to leverage technology to reduce operational costs and deliver business innovation in a fast-moving and dynamic industry sector.
• Professional competency in at least one technical specialization, with a broad understanding of other current and emerging technologies.

DESIRED SKILLS 

Server & IaaS

• Hybrid Cloud technologies and products, AIX/Solaris Unix/Linux/Windows server platforms, VMWare ESX or other hypervisors, Red hat Ansible.  
• Cloud technologies (AWS & Azure) such as EC2 and VM, cloud watch.  

Application Platform

• various web, application, content caching, middleware platforms, SOA technologies and products, Content delivery network. 

Storage and Backup  

• Working experience with Cloud technologies (AWS & Azure) such as AWS backup, Azure VM backup, Azure Synapse and ADLS, AWS FSX for OnTap. 
• Experience in FC SAN Fabric (Brocade), FC and iSCSI SAN Storage (Hitachi G series & E Series, Pure Storage, HPE 3PAR) and NAS Storage (NetApp FAS Series, Hitachi HNAS & EVS) storage administration.  

ITIL framework and processes are preferable. 

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.