Travelling is exciting, but delays and other unexpected circumstances can sometimes make it stressful. In a customer service role, you are there to help our customers, even when you are tired and frustrated. How does this make you feel?
What your answer means
Operational challenges in aviation are not uncommon – extreme weather, logistical issues, crew or passengers becoming ill, congested airports and the like can cause flight cancellations, diversions, missed connections and delays. While we always endeavour to minimise these disruptions; delays will occur from time to time and impact our customers. This means we need people who can stay positive, proactive, and can support our frustrated, tired and sometimes upset customers. Think about whether you could manage your emotions and stress levels in situations like these.
What your answer means
Operational challenges in aviation are not uncommon – often extreme weather, technical faults, air traffic control measures, congested airports and the like can cause flight cancellations, diversions, missed connections and delays. While we always endeavour to minimise these disruptions; delays will occur from time to time and impact our customers. If you think you could help our customers and the whole team work better in such a situation, staying positive and proactive - this could be the place for you.
What your answer means
That’s great to hear! Operational challenges in aviation are not uncommon – often extreme weather, technical faults, air traffic control measures, congested airports and the like can cause flight cancellations, diversions, missed connections and delays. While we always endeavour to minimise these disruptions; delays will occur from time to time and impact our customers. If you think you could help our customers and the whole team work better in such a situation, staying positive and proactive - this could be the place for you.