Great service is in our DNA. We deeply believe that it matters and that is what differentiates us from other airlines. If you are passionate about delivering high service standards, our customer service role could be the perfect fit for you.
Our Flight Attendants travel the world with our customers. They are the faces of our brand, a reassuring presence on every flight, and the service they provide is the reason why our passengers choose to fly with us again.
We welcome candidates with or without flying experience to join us. Please check out our career website on the latest vacancies.
Customer Services Officer / Baggage Services Officer
As the first point of contact at the airport, our Customer Services Officers and our Baggage Services Officers are the ambassadors of our brand, and will enjoy:
Customer Services Officers
Our Customer Services Officers begin their career working in the frontline (Airside / Landside), and will get opportunities to work across the four different teams:
Baggage Services Officers
The Baggage Services Officers take on a dual role with our customers:
Customer Contact Specialist
Our Customer Contact Specialists deliver world-class customer service via phone, email and social media. We improve the travel experience of Cathay’s customers, through providing excellent services, such as reservation, after sales support and enquiry handling round the clock.
Join one of our Global Contact Centres to benefit from:
Which role fits me?
Our customer service family -- Flight Attendants, Customer Services Officers, Baggage Services Officers, and Customer Contact Specialists strive to provide excellent service to our customers. Complete our quick quiz below to find out where you could fit best.