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Our customer service roles

Great service is in our DNA. We deeply believe that it matters and that is what differentiates us from other airlines. If you are passionate about delivering high service standards, our customer service role could be the perfect fit for you.

Flight Attendant

Our Flight Attendants travel the world with our customers. They are the faces of our brand, a reassuring presence on every flight, and the service they provide is the reason why our passengers choose to fly with us again.

We recruit Flight Attendants for both Cathay Pacific and Cathay Dragon. Explore the similarities and the differences between the two airlines and see which one interests you!

We are now inviting Flight Attendants with at least 1 year experience in any airline to apply for our Experience Flight Attendant (Hong Kong based), click here to learn more & apply.

Life as a Flight Attendant

The similarities
Be part of a brand you are proud of
Benefit from discounted travel across many airlines
Flexible rosters to suit your lifestyle
Experience the world with Hong Kong's home carrier
Every flight is a unique experience
World-class training and a structured career path

The differences

Cathay Pacific Cathay Dragon
Large crew family. Smaller crew family - with around 2,100 cabin crew.
Spend time at our different ports around the world. You could have been in Paris last week, New York this week and Tel Aviv next week. With over 50 exciting destinations and a growing network throughout Asia, you will have a more regional focus (which also means more nights in your own bed!)
We have bases in 8 different global locations. We offer bases in China including Shanghai, Beijing and Hangzhou.
Travel around the world and enjoy working away from home. Spend more time with your family and friends in Hong Kong.
"Working alongside my classmates, my lifelong buddies. They’re not just colleagues, they’re also my family."
Cassie Chan,
Flight Purser, Cathay Dragon
"I have built great relationships with many Cabin Crew members; everyone is very nice. I also enjoy the flexibility of the roster system."
Carl Chung,
Flight Purser, Cathay Dragon
"Cathay Dragon is a company that respects and supports its employees; it develops their strengths and encourages them to pursue their dreams."
Carol Lai,
Senior Purser, Cathay Dragon
"I like being able to give a helping hand to my passengers, usually by making them feel at home and resolving some minor problems."
Ivis Lai,
Inflight Service Manager, Cathay Dragon
"I am grateful that through my job I get to meet strangers who impact my life and make me a better person."
Tanya Villamor,
Senior Purser, Cathay Pacific
"Being a cabin crew member allows me to see different parts of the world."
Kristy Chan,
Flight Attendant, Cathay Pacific
"Being on duty and volunteering helps me become a better person and equips me to think of others."
Suyi Mui,
Flight Attendant, Cathay Pacific
"If one enjoys what one is doing, it will never seem like working. I have been with the company for 30 years and I still love what I do."
Adelaida F. Pauda,
Inflight Service Manager, Cathay Pacific

Customer Services Officer / Baggage Services Officer

As the first point of contact at the airport, our Customer Services Officers and our Baggage Services Officers are the ambassadors of our brand, and will enjoy:

  • A flexible lifestyle (rosters)
  • A  dynamic and international working environment
  • A social, caring and fun team


Customer Services Officers 

Our Customer Services Officers begin their career working in the frontline (Airside / Landside), and will get opportunities to work across the four different teams:

  • Premium Service Team
  • Flight Control Team
  • Ticketing Team
  • Rostering Team


Baggage Services Officers

The Baggage Services Officers take on a dual role with our customers:

  • Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
  • Act as ambassadors greeting arrival passengers.

Life as a Customer Services Officer

"I love to cultivate a supportive and motivated environment where our colleagues feel engaged and passionate of everything we do. We are like a family."
Ewing Cheng,
Manager on Duty
"I truly believe a good on-the-job coaching experience can induce a sense of trust and comfort for the beginners and learners, and allows them to develop the skills in an effective manner. This is part of my job anyway."
Wesley Cheung,
Service Leader
"There are many opportunities for me to meet with different people at the airport. Therefore, I always prepare myself to deliver premium services to our customers and make them travelling well."
Wing Wong,
Customer Services Officer

Customer Contact Specialist

Our Customer Contact Specialists deliver world-class customer service via phone, email and social media. We improve the travel experience of Cathay’s customers, through providing excellent services, such as reservation, after sales support and enquiry handling round the clock.

Join one of our Global Contact Centres to benefit from:

  • A choice of full-time and flexible schedule 
  • Extensive travel benefits, so you can enjoy a Life Well Travelled both at and outside of work
  • An office environment, without the routine hours of 9 to 6
  • A flexible lifestyle, without the risk of disruptions or delays affecting your roster
  • Customer interaction, without the pressures of face to face
  • Working with familiar faces everyday.

Life as a Customer Contact Specialist

"I like working with customers. It’s good to talk to people from all around the world."
Nove Chow,
Customer Contact Specialist
"I love being part of the Global Contact Centre because of the people I work with. They’re so friendly and energetic, and I enjoy sharing these experiences with them. We work really well as a team."
Calvin Lee,
Customer Contact Specialist
"I go beyond communicating to connecting with my dynamic team. The strength of the team is each individual member. Together we achieve more."
Connie Shum,
Customer Contact Lead
Why join our customer service family?
Work for one of the world's greatest airline groups in a fun, social and caring environment.
With flexible rosters, a global team, and customers from all walks of life, no two days are ever the same.
Direct interaction with our customers and enable them to travel well.

Which role fits me?

Our customer service family -- Flight Attendants, Customer Services Officers, Baggage Services Officers, and Customer Contact Specialists strive to provide excellent service to our customers. Complete our quick quiz below to find out where you could fit best.

Ready to join us?

See all openings

Cathay Pacific & Cathay Dragon - Who we are