Our customer service roles

Great service is in our DNA. We deeply believe that it matters and that is what differentiates us from other airlines. If you are passionate about delivering high service standards, our customer service role could be the perfect fit for you.

Flight Attendant

Our Flight Attendants travel the world with our customers. They are the faces of our brand, a reassuring presence on every flight, and the service they provide is the reason why our passengers choose to fly with us again.

We welcome candidates with or without flying experience to join us. Please check out our career website on the latest vacancies.

Apply now
Reasons to join us as a Flight Attendant
Be part of a brand you are proud of
Benefit from discounted travel across many airlines
Flexible rosters to suit your lifestyle
Experience the world with Hong Kong's home carrier
Every flight is a unique experience
World-class training and a structured career path
"I am grateful that through my job I get to meet strangers who impact my life and make me a better person."
Tanya Villamor,
Senior Purser, Cathay Pacific
"Being a cabin crew member allows me to see different parts of the world."
Kristy Chan,
Flight Attendant, Cathay Pacific
"Being on duty and volunteering helps me become a better person and equips me to think of others."
Suyi Mui,
Flight Attendant, Cathay Pacific
"If one enjoys what one is doing, it will never seem like working. I have been with the company for 30 years and I still love what I do."
Adelaida F. Pauda,
Inflight Service Manager, Cathay Pacific

Customer Services Officer / Baggage Services Officer

As the first point of contact at the airport, our Customer Services Officers and our Baggage Services Officers are the ambassadors of our brand, and will enjoy:

  • A flexible lifestyle (rosters)
  • A  dynamic and international working environment
  • A social, caring and fun team


Customer Services Officers 

Our Customer Services Officers begin their career working in the frontline (Airside / Landside), and will get opportunities to work across the four different teams:

  • Premium Service Team
  • Flight Control Team
  • Rostering Team


Baggage Services Officers

The Baggage Services Officers take on a dual role with our customers:

  • Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
  • Act as ambassadors greeting arrival passengers.
Apply now

Life as a Customer Services Officer

"I love to cultivate a supportive and motivated environment where our colleagues feel engaged and passionate of everything we do. We are like a family."
Ewing Cheng,
Manager on Duty
"I truly believe a good on-the-job coaching experience can induce a sense of trust and comfort for the beginners and learners, and allows them to develop the skills in an effective manner. This is part of my job anyway."
Wesley Cheung,
Service Leader
"There are many opportunities for me to meet with different people at the airport. Therefore, I always prepare myself to deliver premium services to our customers and and move them forward in their journey."
Wing Wong,
Customer Services Officer

Customer Care Advisor

Our Customer Care Advisors deliver world-class customer service via phone, email and social media. We improve the travel experience of Cathay’s customers, through providing excellent services, such as reservation, after sales support and enquiry handling round the clock.

Join our Customer Care Department to benefit from:

  • A choice of full-time and flexible schedule 
  • Extensive travel benefits, so you can move beyond, professionally and personally.
  • An office environment, without the routine hours of 9 to 6
  • A flexible lifestyle, without the risk of disruptions or delays affecting your roster
  • Customer interaction, without the pressures of face to face
  • Working with familiar faces every day.
Apply now

Life as a Customer Care Advisor

"I like working with customers. It’s good to talk to people from all around the world."
Nove Chow,
Customer Contact Specialist
"I love being part of the Global Contact Centre because of the people I work with. They’re so friendly and energetic, and I enjoy sharing these experiences with them. We work really well as a team."
Calvin Lee,
Customer Contact Specialist
"I go beyond communicating to connecting with my dynamic team. The strength of the team is each individual member. Together we achieve more."
Connie Shum,
Customer Contact Lead
Why join our customer service family?
Work for one of the world's greatest airline groups in a fun, social and caring environment.
With flexible rosters, a global team, and customers from all walks of life, no two days are ever the same.
Direct interaction with our customers, moving them forward in their journey.

Which role fits me?

Our customer service family -- Flight Attendants, Customer Services Officers, Baggage Services Officers, and Customer Contact Specialists strive to provide excellent service to our customers. Complete our quick quiz below to find out where you could fit best.

Ready to join us?

See all openings