Customer and Commercial

These teams ensure that we have deep insights into our customers and that we place their needs at the very heart of everything we do, through service, design and technology - and that we manage our commercial performance in accordance with our market positioning,

  • Brand, Insights & Marketing Communications
  • Corporate Affairs
  • Customer Experience Design
  • Digital
  • Information Technology
  • Planning
  • Revenue Management
  • Sales & Distribution
  • Group Legal & Compliance
  • Customer Relationship & Retail
  • Cargo Commercial

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Operations and Service Delivery

These teams are responsible for supporting our frontline employees to deliver services to passengers as safely as possible and without unnecessary disruptions.

  • Procurement & Aircraft Trading
  • Airport Service Delivery
  • Catering Centre of Excellence
  • Inflight Services Department
  • Worldwide Reservation & Ticketing
  • Logistics and Distribution Centre
  • Integrated Operations Centre
  • Cargo Services Delivery

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People

The People Team is responsible for designing and overseeing the management of the entire end to end employee experience – with a focus on creating a productive and motivated workforce (work includes managing the employee lifecycle, improving the digital employee experience and improving our working environment).

  • Group Medical
  • Property and Services
  • People - Employee Experience
  • The Learning Academy

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Group Safety and Operational Risk

These teams ensure a safe and secure operation for our customers and colleagues by leading safety, security, and quality excellence throughout the group.

  • Group Corporate Risk
  • Group Safety & Operation Risk Management

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Finance

These are the integral corporate services teams responsible for supporting and driving productivity and value focus across our airlines, while ensuring our compliance of our business and operations activities.

  • Enterprise Transformation & Portfolio Management
  • Financial Services
  • Global Business Services
  • Group Internal Audit

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