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(Senior) Solution Lead - Inflight Service Delivery

  • IMT - Information Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    21 Oct 2022
Role Introduction

Reports To: Senior Solution Lead

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain.

Key Responsibilities

The Solution Lead (SL) is responsible for delivery of high quality IT product or applications to the business.  Key responsibilities may be categorised into five areas:


Business Engagement 

  • Support pre-project consulting for a portfolio pipeline of initiatives 
  • Capture and communicate business direction, challenges and requirements 
  • Support business process change 
  • Recommends commercially and technically viable ideas to improve the business performance

Technology Design and Implementation

  • Work closely with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches 
  • Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer needs 
  • Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations 
  • Recommends and implements simple continuous improvement of standard Cathay IT Practices 
  • Keep abreast of latest trends in technology, industry and corresponding business domain
  • Responsible for application maintenance and striving for continuous improvements within the application lifecycle


  • Manage team and 3rd parties to resolve technical issues for business
  • Proactively identify support needs to improve internal efficiency and business satisfaction
  • Analyze and monitor key operational metrics to help drive product and support improvements 
  • Collaborate with cross-functional teams on issues and defects

Project Delivery

  • Focus on small to medium scale initiatives
  • Initiate, define, plan and execute tasks / initiatives
  • Test all solution aspects including but not limited to security, performance, integration
  • Facilitate project progress through relevant gates
  • Manage the day-to-day activities of the software development team and external 3rd parties as required

People Management

  • Contribute to team resource planning
  • Manage external 3rd parties as required

The Solution Lead may also:

  • Be directly involved in implement solutions in an Agile development team
  • Directly manage one or more Solution Analysts
  • Perform the role of surrogate Product Owner / BU SME (generally Senior)
  • Coach Solution Analysts on any aspect of their role

  • Degree qualification in Information Technology related discipline, Masters preferred 
  • 8+ years of related IT experience covering but not limited to:
  • Software development
    • System development
    • System analysis
    • Business analysis
    • Solution definition
    • System Testing
  • Client facing experience with successful relationship management is a plus
  • Proven verbal and written communication skill
  • Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
  • Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Proven troubleshooting skills; ability to identify patterns and generate ideas
  • Candidates with more experience will be considered for the position of Senior Solution Lead – Inflight Service Delivery
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons

Apply now