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Business Process Lead (2 Year Contract)

  • Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Reports to: Senior Solution Lead 

This role is responsible for understanding business needs and driving technology direction and solution delivery for the Crew Management Programme. This role will be dedicated to the Crew Management Programme, with a specific focus on crew rostering process and solutions.

Key Responsibilities:

The Solution Lead, in collaboration with key stakeholders, should understand how and how well the business is supported by the IT product or applications in the Crew Management Programme.  You are responsible for ensuring the successful design and delivery of IT product or application with high quality deliverables that are aligned with the business vision and goals by managing a very energetic team using different delivery methodologies.

Business Engagement

  • Capture and communicate business direction, challenges and requirements
  • Support business process reengineering and change
  • Recommends commercially and technically viable ideas to improve the business performance
  • Develop and maintain a cross departmental view of IT and business

Technology Design and Implementation

  • Work closely with the developers, analyst and architects to architect and develop the best technical design.  Conceptualise and propose solution approaches
  • Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer needs
  • Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
  • Recommends and implements simple continuous improvement of standard Cathay IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain

Project Delivery

  • Focus on the Crew Management Programme, which is a large transformation programme interfacing mainly with Flight Operations, Services Delivery and Information Technology
  • Initiate, define, plan and execute tasks / initiatives
  • Test all solution aspects including but not limited to security, performance, integration
  • Facilitate project progress through relevant gates
  • Manage the day-to-day activities of the software development team and external 3rd parties as required
  • Identifying areas of risk and prepare strategies for mitigation for the projects

People Management

  • Contribute to team resource planning
  • Manage external 3rd parties as required
  • Keep abreast of latest trends in technology, industry and corresponding business domain

The Solution Lead may also:

  • Be directly involved in implement solutions in an Agile development team
  • Directly manage one or more Solution Analysts
  • Perform the role of surrogate Product Owner / BU SME (generally Senior)
  • Coach Solution Analysts on any aspect of their role

Requirements:

  • Degree qualification in Information Technology related discipline, Masters preferred
  • 8+ years of related IT experience covering but not limited to:
  • Software development
  • System analysis
  • Business analysis
  • Solution definition
  • System Testing
  • Proven extensive client facing experience with successful relationship management
  • Outstanding verbal and written communication skill
  • Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
  • Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Proven troubleshooting skills; ability to identify patterns and generate ideas
  • Proactive ‘can do’ attitude and sense of urgency
  • Airline or travel industry knowledge is highly beneficial
  • Solid software development skill is highly beneficial
  • Consulting background is highly beneficial
  • Candidate with more experience in multiple areas will be considered as Senior Solution Lead
  • Solid experience in Oracle database, MS SQL, Java, J2EE, GitLab, Jenkins, Maven
  • Advantage to have experience in Rave programming language and Jeppesen solutions in crewing operations 

Competencies:

  • Setting Direction
  • Leading and Engaging Teams
  • Driving Business Performance and Change
  • Developing and Recognising Others

Application Deadline: 21 August 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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