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Solution Analyst – Finance & Procurement Systems

  • IMT - Information Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    04 Oct 2023
Role Introduction

Reports to: Solution Lead / Senior Solution Lead

Solution Analyst is responsible for building reliable, secure and highly-scalable IT systems for complex business problems by understanding and translating user needs into business and technical requirements and collaborating with crucial stakeholders to design, develop, test, integrate and implement these solutions.
Key Responsibilities

  • Elicit, analyse, specify and validate the business needs of stakeholders, be they customers or end users
  • Collaborate with business sponsors to determine project scope and vision
  • Conduct interviews to gather both functional and non-functional requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
  • Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Work with stakeholders and solution team to prioritise collected requirements
  • Collaborate with business users, internal technology teams and external vendors to identify fit-for- purpose, reliable, secure and highly-scalable IT solutions to complex business problems
  • Participate in vendor solution selections, make recommendations that align with business needs and company’s technology roadmap, standards and practices
  • Communicate clarifications, changes, and enhancements of business requirements to sponsors, development team, and other stakeholders so that issues and solutions are all well understood
  • Participate in the QA of delivered solutions to ensure features and functions have been enabled and optimised
  • Work independently during programme / project execution or agile delivery iterations to ensure successful, on-time delivery by anticipating dependencies and impediments, prioritising multiple stakeholders and tasks, making trade-offs between business needs and constraints and managing work time efficiently
  • Facilitate collaboration with cross-functional stakeholders through clear communication and documentation
  • Provide Level 2 and 3 support, troubleshoot production systems and services
  • Develop proactive monitoring and diagnosis tools to ensure solution SLAs are maintained
  • Support continuous improvement of standard corporate IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain
  • Collaborate with other IT domains to drive innovation

  • Minimum 6 years of related IT experience across entire software development lifecycle for delivery of complex software solutions
  • Bachelor’s (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Strong troubleshooting skills; ability to identify patterns and generate ideas
  • Excellent interpersonal and communication skills, strong verbal and written presentation skills
  • Advanced expertise in software development methodologies – Design Thinking, Agile and DevOps is beneficial
  • Strong understanding of current technology concepts, trends and capabilities
  • Knowledge of one or more general purpose programming languages, including but not limited to Java, JavaScript, Node.js, React, Angular, Python is beneficial; Knowledge of webpage or mobile development is added advantage
  • Experience in AWS, Elastic Cache, Redis, Openshift, CloudWatch & Lambda, or similar experience in Azure; is an preferable
  • Experience with Spring Boot, Spring Batch, MS SQL, MySQL, PostgreSQL is advantage
  • Well organised, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Experience in collaborating with multiple cross-functional and geographically dispersed teams
  • Ability to interact professionally with diverse groups of stakeholders
  • Airline knowledge is beneficial
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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