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Solution Analyst - Customer

  • IMT - Information Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    01 Jun 2022
Role Introduction

Reports to: Mobile Development Lead

Responsible for agile software development under product vertical team, with the support from various internal and external stakeholders.  Leverage internal and external resources to deliver quality and working software application(s) that is aligned with business vision and goal in the delivered software application.

Key Responsibilities

  • Work with key resources including business units. IM and vendors to conceptualise and derive solution approaches
  • Drive and challenge the business units on their assumptions and justifications of how they will realistically execute the business plans and realize the benefits
  • Elicit business requirements or product backlog user stories using essential techniques such as interviews, workshops, use cases and workflow analysis
  • Analyse workflow and tasks to generate business process documentation which describes the business framework, business rules and role category
  • Prepare and support business case
  • Maintain regular and timely communications with project stakeholders throughout the project life cycle to ensure risks/issues are addressed and impacts are escalated
  • Keep abreast of the corporate technology and tools, business strategy and plans
  • As one of the key team members in product vertical team to
    • analyse requirements and assess detailed solutions options from a system perspective 
    • support solution design and contribute expertise and detailed knowledge to ensure high level design decisions be able to deliver
    • ensure requirements, technical details and solutions are documented into the knowledge portal for software development projects and support
    • carry out application development and coach other developers on development and implementation work
    • Cover the QA of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards
    • Carry out second level incident supports for in-production systems and manage end user expectations occasionally
  • Contribute and follow standards and frameworks for development
  • Collaborate with other IM domains to drive innovation
  • Keep abreast of the business strategy, business plan and latest industrial trends

  • Minimum 3 years experience in mobile app development using Agile/Scrum methodologies
  • Use of agile development methodologies for at least 2 years
  • Tertiary qualifications are essential
  • Good attitude with strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders
  • Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
  • Proven experience in applying Software Engineering best practices and techniques such as structured analysis, use cases and formal estimation. Ability to listen and articulate ideas verbally and in written formats to a broad range of audiences; ability to ask probing questions and deliver presentations
  • Ability to listen and articulate ideas verbally and in written formats to a broad range of audiences; ability to ask probing questions and deliver presentations.
  • Focus on the end user’s or customer’s needs; ability to set expectations and understand end user behaviour
  • Ability to take raw product requirements and develop software architectures and designs to bring them to life
  • Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes 
  • Solid experience in implementing the secure e-commerce high transaction volume application at enterprise scale and traffic.  A strong track record of project delivery for large, cross-functional projects
  • Solid experience in implementing the secure e-commerce high transaction volume application at enterprise scale and traffic
  • Solid experience in systems analysis and software development, with sound knowledge and experience in the below areas:
    • Familiar with mobile native development for iOS (Swift) and Android platform and usages of popular opensource libraries
    • API and micro-services development in NodeJS or Java
    • Implementation and operation of reference architecture, resources and services on Public Clouds
    • CI/CD and monitoring tools (e.g Jenkins, Kibana, fabric.io, Google Analytics and AppDynamics)
    • Technical diagram drawing tools to facilitate discussion among the team
  • Experience in some of the following area is definite advantage
    • Mobile and Network Security
    • Mobile SAAS platform like Firebase, Parse
    • Hybrid mobile development framework like Ionic, React native
    • Progressive web apps
    • Open Source Technology and its managed cloud services such as Java, MySQL, Redis and MongoDB
    • Docker configuration
    • Knowledge on database design and ETL tools
  • Knowledge and experience of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Experience developing software foundations and environments for application development.  Good understanding of technology concepts, trends and capabilities
  • Passion with new technologies and as a fast learner in picking up business and technical knowledge
  • Relevant business domain experience in Airlines and B2C
  • Occasional non-office hour work will be required for application support and release
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

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