Reports to: Senior Solution Lead / Solution Lead
Department: Information Technology (IMT)
This role is responsible for ensuring requirements are mapped and documented to functional and technical specifications for software development projects and enhancements through working with various internal and external stakeholders and leveraging external and internal resources to deliver quality and working software application(s) that is aligned with business vision and goal in the delivered software application.
- Analyse requirements and assess detailed solutions options from a system perspective
- Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered
- Full conversion, creation, alignment, traceability and successful mapping requirements into functional and technical specifications
- To ensure requirements are mapped and documented to functional and technical specifications for software development projects.
- Contribute expertise in supporting the development of technical specification
- Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
- Coach the Application Development vendors on development and implementation work
- Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards
- Contribute and follow standards and frameworks for development
- Collaborate with other IM domains to drive innovation
- Keep abreast of the business strategy, business plan and latest industrial trends.
- A minimum of 6 years of IT or Statistics experience with at least 3 years in application support or development
- Tertiary qualifications are essential
- Working knowledge and experience in supporting Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud) is a must
- Salesforce certified architect or developer has definite advantage
- Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders
- Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
- Focus on the end user’s or customer’s needs.
- Good understanding of technology concepts, trends and capabilities
- Developing Professional Expertise
- Analysis and Problem Solving
- Continuous Improvement and Innovation
- Teamwork and Building Partnerships
- Interpersonal Effectiveness
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.