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Senior Infrastructure Lead

  • Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Location: Hong Kong Special Administrative Region of China 

Reports to: Infrastructure Manager

Department: Information Technology (IMT)

To drive the strategic goals of Infrastructure & Operations team. In collaboration with key stakeholders, the incumbent should understand how and how well the business is supported by IT. To manage a team of internal and external Infrastructure professionals to design, build and support infrastructure platforms and services needed to meet business, application development and operation requirements of the organisation.

Key Responsibilities

  • Accountable for allocation of resources and responsibilities to deliver required results around cost, quality and time
  • Develop performance and competency of team through expert coaching and mentoring of technical team members
  • Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
  • Develop and implement continuous improvement initiatives within own area
  • Accountable for ensuring Infrastructure team fully understand, follow and champion technology standards and patterns as defined within Information Technology
  • Define and champion use of such standards, procedures and best practices within team
  • Monitor and ensure compliance to corporate control standards for quality and security
  • Provide technical leadership and escalation support for resolution of incidents and problems within production, staging and test environments
  • Obtain requirements signoff from both business and Information Technology (IT) Stakeholders
  • Responsible for working closely with various stakeholders to ensure the IT infrastructure asset is delivered aligning with the strategic IT and business roadmap
  • Provides technical leadership and escalation support for resolution of incidents and problems within staging and test environments
  • Provides expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
  • Proactively draw out all types of requirements of the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
  • Obtain requirements signoff from both business and Information Management (IM) Stakeholders
  • Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that impact the requirements
  • Provides technical advice to Information Technology (IMT) colleagues on the use of the IT Infrastructure and integration of various business applications onto the enterprise infrastructure
  • Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
  • Collaborate with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industrial trends and technologies to allow these to be leveraged to the business benefit of the company


  • Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience and 3 years of team management responsibility
  • Ability to allocate and supervise delivery of work within a team of technical resources
  • Must have experience of leading team, and be able to demonstrate effective coaching and mentoring style
  • Must have proven technical management and specialist experience of working in a complex IT infrastructure environment
  • Must have experience of developing solutions and making decisions for team with only minimal management guidance and supervision
  • Must have experience of building and maintaining relationships at a senior level and have an ability to influence at all levels
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
  • Focus on end user’s or customer’s needs; ability to set expectations and understand end user behaviour
  • Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results
  • Available to provide 24/7 support as required
  • Competency in at least one of the following technical specializations, with broad understanding of other current and emerging technologies
    • Cloud, compute and storage engineering – Hybrid Cloud technologies and products, AIX/Solaris Unix server platforms, Linux/Windows server platforms, VMWare ESX or other hypervisors, SAN & NAS storage platforms, various Data Backup products, Virtual Application Delivery Infrastructure
    • Network engineering – Cisco ACI, Cisco router/switches, LAN/WAN/MAN design and implementation, data/voice networks, Cisco UCCE/UCCX or other Telephony and Call Centre technologies, Wireless, Remote access, F5, Bluecoat, Riverbed technologies, various network security products
    • Workplace engineering – Desktop standard operating environment, Microsoft Active Directory, Office365, IDM & IAM products, MDM/EMM/UEM technologies, Virtual Desktop Infrastructure
    • Platform engineering – various web, application, content caching, middleware and database platforms, SOA technologies and products, Docker/Kubernetes technologies and products, Content delivery network

Key Competencies

  • Setting Direction
  • Leading and Engaging Teams
  • Driving Business Performance and Change
  • Developing and Recognising Others

Application deadline: 25 August 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.