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Senior Airport Lead

  • ASD - Airport Services Delivery
  • Paris, France
  • Cathay Pacific
  • Application Deadline
    24 Sep 2023
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go!


Role Introduction

We have one permanent full time role in Paris Roissy Charles de Gaulle Airport for Senior Airport Lead. This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards.

The Senior Airport Lead in Paris Roissy Charles de Gaulle will deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.

Key Responsibilities

  • Manage and oversee Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team.
  • Ensure people and teams are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points.
  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards.
  • Promoting and developing a culture of zero tolerance on safety and security incidents.
  • Lead and motivate team on the shift to meet customer service and OTP targets.
  • Continuously drive improvement in operational performance, effectiveness and productivity.
  • Proactively prevent and manage flight disruptions and irregularities.
  • Support and carry out station administration duties as required.

  • Strong command of written and spoken English, local language and Putonghua/ Cantonese are mandatory.
  • Availability to work shift work.
  • At least 3 years customer service experience, preferably in airlines or airport services.
  • Demonstrable ability to work independently with good decision making skills.
  • Self-motivated, builds constructive and effective working relationships.
  • Strong customer service mentality with superior interpersonal and communication skills.
  • Proven experience in motivating, coaching and developing team members.
  • Capability to plan and prioritise a high volume of workload.
  • Self-motivated, reliable and committed leader who enjoys teamwork.
  • Excellent MS Office application skills and the ability to multitask.
  • Actively seeks continuous improvement and embraces data driven insights.
  • Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD - Airport Service Delivery).
  • Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters.
  • Demonstrated ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations.
  • Adapts to and embraces constant change.

  • Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
  • Make the most of your leave and take advantage of travel industry discounts including airfares.
  • Enjoy premium complementary health insurance, lunch vouchers and car mileage indemnity (if needed).
  • Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
Personal & Application Information

  • Please apply with CV and a cover letter outlining why you are interested in this role and what makes you stand out from others.
  • You must have French work rights and be in France to apply. We will not be sponsoring any work visas. 
  • Applications close: 24 September 2023.
  • Dates envisaged for first job interviews: 03 October, 2023.
  • This position is to be filled as quickly as possible and is based at Paris Roissy Charles de Gaulle.
  • Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. 
  • Candidates not notified by 27 October 2023 latest may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
Apply now