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Senior Airport Lead

  • ASD - Airport Services Delivery
  • Perth, Australia
  • Cathay Pacific
  • Application Deadline
    09 Oct 2023
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go!

Role Introduction

We have a permanent part time role (minimum 22.5 hours per week) in Perth Airport for a Senior Airport Lead. This role leads the flight turnaround and supervises a Ground Handling Agent (GHA) team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards.

The Senior Airport Lead in Perth will positively influence to lead a team to deliver the best possible airport service experience for our customers. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.

Key Responsibilities

  • Manage and oversee Ground Handling Agent (GHA) teams dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team
  • Ensure GHA teams are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
  • Promoting and developing a culture of zero tolerance on safety and security incidents
  • Continuously drive improvement in operational performance, effectiveness and productivity
  • Proactively prevent and manage flight disruptions and irregularities
  • Support and carry out station administration duties as required
Requirements

  • Availability to work shift work, particularly evening shifts
  • At least 2 years customer service experience, preferably in airlines or airport services
  • Demonstrable ability to work independently with good decision making skills
  • Self-motivated, builds constructive and effective working relationships
  • Strong customer service mentality with superior interpersonal and communication skills
  • Proven experience in motivating, coaching and developing team members
  • Capability to plan and prioritise a high volume of workload
  • Self-motivated, reliable and committed leader who enjoys teamwork
  • Excellent MS Office application skills and the ability to multitask
  • Actively seeks continuous improvement and embraces data driven insights
  • Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations
Benefits

  • Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
  • Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire
  • Enjoy Health benefits with 50% company subsidised private health insurance premiums
  • Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family
Personal & Application Information

Please apply with a cover letter outlining why you are interested in this role and what makes you stand out from others.

You must have Australian work rights and be in Australia to apply. We will not be sponsoring any work visas. 

Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply now