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Sales Services Officer

  • SND - Sales & Distributions
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    06 Oct 2023
Role Introduction

Reports to: Sales Services Specialist

The job holder is required to perform adminstrative duties in supporting daily sales activities that including pre/post sales services. He/she is required to communicate with internal and external parties to provide booking and ticketing services. 

Key Responsibilities

Revenue Generation

  • Facilitate the sales team to achieve department’s revenue target by providing trade partners with effective and efficient sales services.
  • Internal support to the sales team for any operation issues and maximize effort to achieve sales goal.
  • Support and familiar with implemented sales policies, suggest alternative solution to travel partners for consideration so as to achieve as many business deals as possible.

Sales Services

  • Prompt response to travel agents’ enquiries despite via email or hotline.
  • Maintain and support travel agents website – cxagents.com, and responsible for handling enquiries via Online Service Request.
  • Accountable for administrative works that related to agency registration and approval for direct deal.
  • Handle fare enquiries, booking and ticketing services for internal & external parties.
  • Provide ticketing support for Group, Direct Deal, Contra, CVs… etc.
  • Provide all necessary supports for group handling via GSO and OLGM.
  • Manage and maintain good relationship with the trade, including non BSP agents to strengthen CX positioning.

Internal Support

  • Coordinate with other internal departments, like APT, AHQ, FIN, CCD, CPL, BIM, CGO for any agency related issues.
  • Be a contact point for internal customers (eg CCD, REV), share our practice and handling when special enquiries are received.
  • Work closely with the Sales Team for any special tickets enquiries and handling.
Requirements

  • HKCEE/DSE standard or above with pass in English or have completed a diploma from a recognized institute.
  • 1-2 years of airline commercial / sales experience, good understanding of airline industry is a distinct advantage.
  • Good spoken and written English and Chinese, knowledge of Mandarin is desirable.
  • Able to adopt various interpersonal styles to work effectively with a wide range of colleagues, customers and stakeholders.
  • Energetic and outgoing.
  • Able to collect all relevant information and analyse complex problems and issues.
  • Strong sense of responsibility.
  • PC literacy including Word, Excel and Power Point.
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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