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Sales Operations Supervisor

  • Sales and Distribution
  • San Francisco, USA
  • Cathay Pacific

Department: Sales and Distribution

Position: Sales Operations Supervisor

Reports to: Regional Head of Corporate Sales West

Cathay Pacific Airways is looking for a Full Time Sales Operations Supervisor based in San Francisco, CA. The successful candidate will play a key role in a critical team by partnering with Account Managers to provide proactive sales and support to achieve the targets through the intelligent use of data enabling the achievement of revenue and the associated targets for the portfolio.

Key Responsibilities: 
 Account Management

  • Manage smaller value driven Agents/Corporates as per agreed targets using an insights driven approach
  • Provide coverage and support for the Account Manager role as and when required
  • Ownership of the SME (Business Plus) program

Sales Support and Reporting

  • Manage the preparation of competitor rate comparisons on a regular basis in accordance with Cathay’s anti-trust policies and guidelines
  • Proactively compile and produce regular and ad-hoc reports, revenue statements and analysis on accounts and routes as required to support sales
  • Automate reporting and analysis processes whenever feasible
  • Update sales results for each tactical promotional fare for evaluation in a timely manner
  • Ensure that monthly flown revenue report and BSP sales data is prepared and is accurate


  • Execute and actively support the channel distribution strategy where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local marketplace is appropriate
  • Feed local pricing and competitor benchmark information to the regional pricing team or Business Development Manager
  • Utilize tools such as PRISM, SFA, e-Smash and QlikView to run reports and conduct analysis for the Corporate and Trade Account Managers
  • Help to manage Corporate Fare Request Sheets and at a local level if required
  • Conduct pricing intelligence and support
  • Undertake Indoor Account servicing as required
  • Any other reasonable task as requested

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Support the People Managers to design and conduct internal development programs including succession planning as appropriate ensuring alignment with Head Office direction
  • Enhance the employee experience in line with the role level and the internal brand promise


  • Diploma or certificate (in a relevant Sales, Marketing or Business field) is preferred
  • A minimum of two year’s relevant experience in data analysis
  • Demonstrable acumen in Sales and Marketing
  • Experience in, or knowledge of, the airline industry is a distinct advantage
  • Proven numeracy and analytical skills
  • Excellent communication and interpersonal skills
  • Excellent PC literacy in Word, Excel and PowerPoint
  • Ability to cover and progress into an Outdoor Sales role
  • Adaptive to and embraces constant change


  • Analysis and Problem Solving
  • Planning and Organizing
  • Customer Focus
  • Interpersonal Effectiveness
  • Leading and Developing Teams
  • Developing and Recognizing Others

Applicants must be authorized to work in the United States for any employer.  No sponsorship is available for this position.

Cathay Pacific Airways Limited will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Ordinance

Cathay Pacific Airways Limited is an equal opportunity employer.

Application Deadline: November 8, 2019