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Regional IT Coordinator

  • IMT - Information Technology
  • Singapore
  • Cathay Pacific
  • Application Deadline
    07 Oct 2022
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To drive continuous improvement of IT Support

Key Responsibilities

  • Provide 2nd level IT support in line with the direction from Head Office
  • Process relevant IT related service requests in a timely manner in accordance with the purpose of the role
  • Provide input into change and release management such as rollout planning, impact assessment of applications and infrastructure changes and quality assurance
  • Provide a bridge between local business units and Hong Kong IT on a regular basis for relevant incidents, service requests and change requests activities
  • Monitor the region’s overall IT support performance levels and consolidate end user feedback on IT support on a monthly basis
  • Identify and drive implementation of improvement opportunities, including improvement of policy, processes, procedures and guidelines, to raise the region’s overall IT support performance levels
  • Ensure compliance to corporate IT standards and policies to enable consistent IT support and security as well as reduce IT costs and risks
  • Review and report on IT performance ensuring that issues are resolved, and that the risks are adequately understood and addressed
  • Identify ways to improve the region’s operation through the deployment of IT and provide relevant input to IT Head Office teams
  • Any other reasonable task as requested
Requirements

  • A university graduate in any field is a minimum requirement    
  • Strong collaborative skills with experience working in a team environment  
  • Good in spoken and written English and local language
  • Must have the right to live and work in Singapore
Apply now