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Ramp Coordinator

  • CSD - Cargo Services Delivery
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    03 Oct 2023
Role Introduction

Reports To: Cargo Supervisor

This role will act as the representative and primary contact of Cathay Pacific Airways at ramp side, be responsible to ensure the highest standards of safety during ground handling of the aircraft at all times, in particular during loading and unloading of the freighter, and provide precision timing schedules in order to strive for achieving on-time performance.

Key Responsibilities

To complete the final oversight and monitor of ramp handling agent to ensure ground operations are safely carried out for all jobs associated with aircraft handling in the perspectives of

Compliance and Monitoring:

  • Monitor and ensure the laid down procedures are carried out properly by different handling agents particularly in areas on special cargo, movement of in/ out cargo and mail units on ad hoc condition, loading, and unloading of freighter, etc.
  • Monitor the optimization of space utilization for loaded ULD and belly of freighter.
  • Monitor the acceptance and release of such special cargo as horse shipment, engine, vehicle, bulky shipment and odd-sized item
  • Report to Ramp Supervisor and propose loading solution when loading instruction is not fulfilling the loading related rule

Safety related:

  • Ensure aircraft search as required by the Security Program be conducted before
  • Co-ordinate the activities in the warehouse and conduct quality checks on cargo
    handling from CTO and RHO
  • Ensure safe operations be kept at all times, in particular during loading and unloading of freighter
  • Ensure Freighters are loaded according to Loading Instruction Form
  • Complete and final oversight, by carrying out walk around check inside and outside of freighter aircraft to make sure safety is maintained at all times
  • Verify to the crew that loading is complete and all locks are raised and locked
  • Report to Ramp Supervisor when any safety incident happen

Communication and Coordination:

  • Maintain good communications with captain-in-command, Ramp handling operator (RHO), Cargo Terminal Operator (CTO) and CX Cargo Office
  • Liaise closely with CX Cargo Office on the most updated information of freighter positioning especially during flight disruption
  • Liaise and communicate with HKIA Station Control on all OTP related issues
  • Report to Ramp Supervisor when there is OTP related issues
  • Co-ordinate the activities in warehouse and conduct quality checks on cargo handling from CTO and RHO

Assessment and Problem Solving:

  • Solve problems and handle irregularities arisen at ramp
  • Act as an expertise in physical acceptance of heavy shipment to ensure CX standard is met
  • Assess the cause of delay of freighter and on the spot situation, report and give recommendation to Ramp Supervisor

Subject to the operation needs, perform ad-hoc duties as delegated by seniors


Education qualifications

  • Tertiary education or equivalent


  • Minimum 2 years’ airline experience in cargo operations with 1 year ramp coordination related experience would be an advantage

Job-related knowledge

  • Sound knowledge of cargo operation including freighter                                                                                                                  

Skill and language requirements                                                                                       

  • Good analytical, problem-solving, and planning skills
  • A self-motivated leader with excellent communication and interpersonal skills
  • Able to interact with people at all levels and from different cultural backgrounds
  • Sound PC knowledge in MS Word, Excel & PowerPoint
  • Independent & detailed oriented
  • Good command of both spoken and written English. Spoken and written Chinese is preferred
  • Must attend the ramp operational related training provided and pass the assessment by obtaining the license to carry out ramp duties
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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