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Programme Actuary

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Reports to: Head of Programme Value Optimisation

Department: Customer Relationship & Retail (CRR)

The Programme Actuary is responsible for driving the development of models, tools & framework to understand and derive strategies to influence member behaviour in order to optimise the monetization of customer relationships. He/she will also provide strategic support to the Insurance & Wellness Partnership team.

Key Responsibilities:

  • Responsible the miles liability forecast & ensure programme sustainability
  • Establish breakage as a strategic lever
  • Develop & execute on a roadmap to build breakage analytical capability
  • Implement and assess the effectiveness of member engagement initiatives
  • Monitor program level breakage and model performance
  • Run the Breakage Committee
  • Drive the development of Customer Lifetime Value (CLV) model to be used as a business decision tool
  • Support the development of the Insurance & Wellness Strategy for Cathay Pacific


  • MBA or relevant quantitative graduate degree from a top-tier programme
  • Fellow/Associate member of a global actuarial organization such as Institute/Faculties of Actuaries (UK), Casualty Actuarial Society (US), Society of Actuaries (US), Actuaries Institute (Australia)
  • Minimum 5 years of work experience in customer value modelling, pricing analytics/optimisation or airline revenue management with track record of achievements and results
  • Distinctive strategic thinking and problem solving abilities, strong analytical skills, and impeccable business judgment
  • Customer-focused on both internal and external customers
  • Proven ability to influence others and achieve tangible business results
  • Experience in developing and delivering successful business strategies and plans
  • Ability to learn quickly and independently
  • A highly motivated, creative, dynamic and innovative team player
  • Excellent written and verbal communication skills in both Chinese and English, including presentation writing and delivery


  • Developing and Recognising Others
  • Setting Direction
  • Leading and Engaging Teams
  • Driving Business Performance and Change

Application deadline: 18 January 2021

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.