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Policy & Standard Analyst

  • CCD - Customer Care
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    06 Oct 2023
Role Introduction

Reports To: Assist Manager Customer Care Policy & Standard

The job holder formulate Reservations & Ticketing Policies & Procedures and update the Standard Operating Procedure. Disseminate changes to CCD community in a timely manner. Also attend to inquiries in relation to SOP from CCD Hubs and satellite sites and provide prompt support and guidance.

Key Responsibilities

  • Work closely with cross departments to formulate Reservations & Ticketing Policies and Procedures
  • Set standard and operating guideline for CCD teams
  • Update and maintain CCD Standard Operating Procedure document
  • Handle inquiries from CCD teams and various departments in relation to Reservations and Ticketing policies & procedures
  • Streamline R&T procedures and standardize local practices

  • Tertiary education
  • Sound knowledge of Reservations, Ticketing, Fares and ARD
  • Good communication and problem solving skills 
  • Proficiency in MS Office (Excel, Power point)
  • Be able to work independently
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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