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People Manager

  • Human Resources
  • San Francisco, USA
  • Cathay Pacific


To be the principal point of contact for people leadership in the USA providing strategic business partnership for all functions having the single point of accountability for the people strategy and operations within the country.

To lead the drive for employee engagement, development and performance management across the North America region.    

Key responsibilities and tasks

Lead the Local People Team and Business Partner to Departmental Heads

  • Drive the overall country people strategy linking them global people initiatives to deliver improvements in the employee experience and strong Human Resource support
  • Advise and guide the line managers to make sound and thoughtful people decisions supported by professional Human Resource advice
  • Be accountable for the overall people cost budget and headcount approvals for the country
  • Own the country organizational structure and have oversight including being the approver of all country headcount replacements 
  • Lead the local people team to ensure an approachable, efficient and expert service as well as provide personal and professional development to people team members and build a positive working environment for the team
  • Provide clear goals and objectives and role model performance management with own team

Deliver Core People Processes

  • Contribute to the global Cathay people strategy and projects and be an active part of the people international community
  • Create and manage the people budget ensuring that all budgeting timeframes are met and data integrity is maintained in all core people systems
  • Align with the global reward, compensation and benefit frameworks and run the country compensation processes in a timely and efficient manner ensuring that strong controls are in place
  • Drive the shift in benefits and reward culture from one of tenure to pay for performance  
  • Ensure  full compliance on all aspects of employment law, health and safety and payroll processes and governance
  • Be responsible for the people policy framework and alignment with global policies, local legislation and effective communication of policies 
  • Manage challenging people issues including employee exits, disciplinary or grievance cases in a professional and mature manner
  • Identify key ‘at risk’ or ‘business critical’ roles and ensure that there are plans for coverage in case of absence or turnover
  • Establish the employee relations strategy to ensure all employee representative groups are well managed and identify opportunities for further engagement with employees via various channels
  • Proactively improve the industrial agreements that are in place to ensure they meet the needs of all parties and ensure we have a bargaining strategy with unions and employee representative groups in place
  • Lead the negotiation process for salary increments, collective agreements alongside the Regional General Manager
  • Monitoring industrial relations law changes and ensure Cathay has engaged relevant local labor law experts and is utilizing their services effectively
  • Advise and provide support to all departments to ensure they are operating in a compliant and appropriate manner for the local market and supports the overall success in the location

Build a High Performance Culture and Support Leaders Across the Region

  • Be directly involved in selection decisions of B+ roles within the country and ensure the recruitment process is managed well to attract the right talent
  • Draw upon centrally provided people frameworks and strategies to build capability for performance management within the line managers
  • Provide leadership training, coaching and support for managers on both a 1:1 and group level
  • Proactively support line managers with performance improvement plans, coaching and formal performance management when required
  • Support line managers through alignment and consistency of performance management and manage the annual calibration process to ensure pay for performance philosophies are embedded 
  • Conduct exit interviews with senior or regretted losses and analyse exit interview and turnover data on a regular basis to identify trends and issues that can be improved on

People Engagement and Development

  • Utilise central training and development materials and frameworks to deliver local leadership development activities
  • Ensure a local Cathay induction is in place for Brushwingers at A level in a timely and engaging manner
  • Identify succession plans and work with leaders to develop future successors in a long term and supportive manner
  • Lead People Week and workforce planning initiatives for the country and proactively manage talent identified for succession
  • Conduct regular Training Needs Analysis for the all functions as required including Ground Handling Agents to help ensure required training programs are effectively delivered and address key performance issues
  • Submit the budget for functional and regulatory training to Head Office in a timely manner with accuracy
  • Ensure regulatory training is completed and monitor Brushwingers’ completion for eLearning and other safety or induction related training
  • Identify opportunities for local government funding and support on training initiatives
  • Measure the effectiveness of training efforts and draw on central tools and methodology
  • Partner with The Learning Academy and suggest ideas and best practices and provide feedback on how global initiatives fit into the local context
  • Work with the Regional General Manager to initiate local communications and engagement initiatives in order to nurture the culture and engagement of the wider team
  • Work with the global engagement teams and community to suggest ideas and best practices and provide feedback on how global initiatives fit into local context
  • Drive Work Well Done campaigns and Niki and Betsy nominations as well as develop local recognition programmes to suit the needs of the local teams
  • Promote and nurture a customer service mind-set and culture
  • Deliver Ground Handling Agent and General Sales Agent recognition programmes or training programmes as necessary to drive a service culture

Stakeholder Management and Collaboration with Functional and Geographic Leaders

  • Manage the matrix structure to support all parties to effectively contribute including being an expert in the roles and responsibilities of each party and how to effectively work together
  • Be an escalation point for decision making on matrix conflict resolution by utilizing strong mediation

Business Continuity

  • Be a key leader in the event of crisis management or an Emergency or Accident situation  
  • Lead in humanitarian responses in the country
  • Implement key processes for business continuity of people processes and associated support mechanisms
  • Lead in Health and Safety ensuring compliance is achieved and that employee wellbeing is promoted and supported by the people team and leadership team

Qualifications / Experience

Academic qualifications

  • A Bachelor’s degree in Human Resources or a closely related discipline

Knowledge, skills, training and experience

  • 10+ years’ experience in a generalist business partner role
  • Multi- State practical expertise in all areas of Human Resources
  • Skilled at training delivery and facilitation
  • Demonstrably passionate about employee engagement with proven successes in delivery of engagement programs
  • Highly approachable with a strong and customer centric mentality
  • Solid experience in Human Resource compliance and processes
  • Ability to manage competing priorities
  • High level of integrity and professionalism
  • Demonstrably strong mediation, conflict management, influencing and negotiation skills
  • Experience in managing complexity across geographies and hierarchies
  • Superior communication skills across multiple channels being mindful of cultural considerations
  • Future focused approach with proven ability to successfully drive change
  • Role may be performed in Los Angeles, New York or San Francisco and may require extensive travel

Applicants must be authorized to work in the United States for any employer.  No sponsorship is available for this position.

Cathay Pacific Airways Limited will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Ordinance.

Apply now