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People Advisory Specialist

  • PPL - People
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    21 Oct 2021
Role Introduction

Reports to: People Advisory Manager

The job holder is responsible for managing day-to-day HR advisory and enquiries for our people. The incumbent will work closely with our People Business Partners/ CoE Specialists / GBS in providing consistent and quality support and services across full spectrum of HR related matters to line departments including but not limited to handling grievances, case investigation, employee relations matters and reporting.

In addition, the incumbent will be involved in HR projects such as launching new policy and practice, improving our digital employee experience and automation capabilities by leveraging on technology, enhancing our people analytics and insights to improve our people and business effectiveness.

Key Responsibilities

  • Handle HR enquiries and conduct follow up actions and investigation when required. Actions such as but not limited to policy clarification, general HR related matters, payroll discrepancies
  • Provide advice/ guidance to general employees on standard policy matters as required
  • Support Business Partnering Team in all people related matters
  • Support People Advisory Manager on complex interpretation of policy and procedures, support People events or projects which need defining and designing new process and procedures
  • Handle grievances and complaint cases
  • Support employee record maintenance and perform audit checks in employee documents
  • Support People related systems’ UAT and any update enhancement activities
  • Escalate exception and complex cases to either BP or CoE specialists
  • Manage off-boarding activities and alumni activities
  • Support improvement initiatives through technology and process activities such as enhancing Chatbot capabilities and knowledge base, improve reporting analytics and insights, leverage case management to enhance advisory experience
  • Identify process/ HR operational improvement opportunity and manage through implementing solutions and realization
  • Act as the key liaison with GBS and representing PPL to work closely with various stakeholders to monitor GBS’s SLA performance for delivering PPL HtR services
  • Use data analytics to ensure we continuously improve our policies, process and self-service capabilities so employee reliance on GBS reduces
  • Ensure that company policies and procedures are consistently and equitably applied and that all legal requirements are met, and ensure that a positive employee relations is developed and reinforced
  • Participate in the creation and upholding of good HR practices and systems to continuously enhance employee experience including process and system users 

  • Bachelor degree in business, HR, psychology or relevant discipline
  • 5+ years’ experience as HR generalist and/or HR advisory, business partnering experience
  • Ability to work with multiple teams and to create positive changes in a collaborative, convincing manner and the ability to manage client expectations
  • Ability to manage difficult situations with tact and diplomacy; multi-task in a fast-paced environment; and maintain confidentiality is critical
  • Preferable experience with managing labour relations, including successful handling of grievances and arbitration
  • Ability to operate effectively in ambiguity. Understanding the issue and utilizing the resources available, to achieve the desired solution with sensitivity
  • Experience working in a matrixed organisation
  • Strong knowledge of HKG Employment Ordinance, desirable of some knowledge of international labour law and practice
  • Strong analytical skills
  • Result oriented
  • Strong influencing, consulting and project management skills
  • Excellent written and verbal communication skills including collaboration, coaching and counselling skills
  • Excellent interpersonal and stakeholder relationship management skills
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay City and all other Cathay Group Company premises in Hong Kong. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Apply now