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Operations Officer

  • Administrative Support
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline

Reports to: Business Operations Manager (Sales)

Department: Customer Relationship & Retail (CRR)

The successful candidate will be part of our Operations & Airline Partnerships team to provide operations support to the Department.


Key Responsibilities:

  • Manage sales order management system, including contract archival and data management in SAP and other internal systems
  • Ensure data readiness by setting up customer profiles, sales order data reconciliation, data integration and data cleansing
  • Liaise and follow up with internal and external parties for operations related issues
  • Compile reports on sales performance, Return on Investment, etc.
  • Support the formulation and implementation of effective operations workflows and processes and drive continuous improvement
  • Perform other ad-hoc duties as assigned




  • Bachelor degree in any discipline, Business Administration or Logistics is preferred
  • 1 year relevant working experience in sales operations or sales support
  • Proficient in MS Office, skillful in Excel
  • Experience with SAP system is a definite advantage but not a must
  • Good numerical skill and strong attention to details
  • A good team player with strong communication and interpersonal skills
  • Responsible and able to work independently
  • Good command of spoken and written English and Chinese




  • Analysis and Problem Solving
  • Commercial Acumen
  • Planning and Organising
  • Continuous Improvement and Innovation
  • Teamwork and Building Partnerships
  • Coping with Pressure




Application deadline: 29 January 2021


Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now