Going, going, gone...

Looks like this career opportunity is no longer available. We may have filled the position or it was taken down for other reasons. We know this isn’t what you were hoping for but we have great new opportunities opening all the time.

Start a new search now!

Learning Specialist (24-months contract)

  • Corporate Services
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Location: Hong Kong Special Administrative Region of China 

 Department: The Learning Academy

Reports to: Assistant Learning Manager – Customer Experience, Inflight

The Learning Specialist will deliver service and operational training for all categories of cabin crew.  The position will also be responsible for assisting in the design, development and delivery of cabin crew training courses and e-learning modules, trainee performance management, the communication of company messages, maintenance and upkeep of learning material.         

Key responsibilities and tasks

  • Conduct service and soft skills training with adherence to service standards, operational and regulatory requirements
  • Monitor and assess cabin crew training performance
  • Assist in the design and updating of training materials including e-modules
  • Provide feedback and coaching to trainees
  • Perform administrative duties (e.g. training reports, records)
  • Classroom or mock-up preparation and housekeeping for training
  • Assist in promoting cabin safety and service related concepts and best practices to the cabin crew community
  • Attend cross section/departmental meetings  as and when required
  • Participate in training related projects as and when required


  • Minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
  • Excellent interpersonal and communication skills in both written and spoken English
  • Good presentation skills and good working knowledge of computer skills with MS Office applications
  • A quick learner , organised and able to work effectively and professionally  under time pressure with strong desire to help others to succeed
  • Open-minded and adaptive to change
  • May be required to work on weekends or Public Holidays

Application Deadline: 14 December 2018 

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


Apply now