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Lead Maintenance Control Support Engineer

  • ENG - Engineering
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    04 Oct 2022
Role Introduction

Reports to: Operations Support Manager

Cathay Pacific aspires to become one of the world’s greatest service brands. To support this vision, Cathay Engineering needs to deliver aircraft to the operation that are safe, compliant, on-time and defect-free. We achieve this operational excellence by setting the highest standards, embracing continuous improvement, and driving for an efficient, productive and customer centric operation.


Job Responsibilities

The Lead Maintenance Control Support Engineer is a 7 day function, and the job holder will be required to work on shift in the joint Cathay Pacific/HAECO Centre of Excellence in Hong Kong International Airport Terminal 1. The Lead Maintenance Control Support Engineer is responsible for:


  • Lead the Maintenance Control Support team by communicating business requirements, providing mentoring support and guidance to the team and tracking performance against business outcomes in support of a world class defect management function.
  • Provide technical solutions for Line Maintenance Aircraft On Ground (AOG) or critical technical issues to minimise loss of aircraft availability to the airline.
  • Provide detailed troubleshooting instructions for significant and repetitive defects to minimise operational disruption.
  • Oversee deferred defect levels and manage outsourced defect management functions to ensure service levels and targets are met.
  • Provide aircraft preventive and predictive maintenance recommendations based on various operational alerts and aircraft health monitoring tools, to minimise operational disruption.
  • Effectively identify emerging fleet reliability issues and work closely with Engineering Technical Services to ensure effective timely mitigations and resolutions are implemented.
  • Provide assistance to Engineering Technical Services to perform technical investigations for events and broader fleet reliability issues.

  • Typically 10 years’ certifying experience on aircraft types operated by Cathay Pacific or Air Hong Kong.
  • Must be a holder of a HKAR 66 B1.1 or B2 aircraft maintenance engineer’s licence with appropriate type approval or equivalent qualification from another jurisdiction.
  • Proven work experience as a team leader or supervisor with demonstrated ability to set direction for the team.
  • Proven work experience in the field of aircraft defect troubleshooting with excellent analytical and problem solving skills and a demonstrated ability to rapidly assess information, consider options and arrive at the optimum operational decision.
  • Excellent interpersonal and communication skills with demonstrated ability to function as part of a team. Proven capability to influence across internal and external stakeholders to assertively drive operational excellence.
  • Highly self-motivated with a demonstrated ability to drive change and continuous improvement.
  • Preferably a holder of a Hong Kong driving licence or equivalent overseas driving licence that is approved by the HKSAR government for direct issue of a Hong Kong driving licence.
  • Excellent written and verbal English communication skills.
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Apply now