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Infrastructure Engineer - Workplace

  • IMT - Information Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    04 Oct 2022
Role Introduction

Reports To: Infrastructure Lead / Senior Infrastructure Lead

To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.

Key Responsibilities

  • Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
  • Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
  • Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
  • Make strategic decision on how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
  • Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
  • Provide support with the resolution of operational incidents, and determine the root cause of the problem
  • Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best-in-class level of successful change
  • Cross team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
  • Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
  • Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
  • Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
  • Build and maintain strong relationships with key hardware and software vendors and delivery partners
  • Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g., interviewing, modelling, and surveying)
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from the underlying business problems
  • Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
  • Cross team collaboration with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industry trends
  • Available to provide 24/7 support as required
Requirements

  • Technical degree holder with minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience
  • Must have proven technical experience of working in a complex IT infrastructure environment
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
  • Ability to work well with others and as part of a technical team
  • Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
  • Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
  • Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way
  • Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
  • Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

 

DESIRED SKILLS

 

Understanding and hands-on experience in at least one of the following technology domains

 

Cloud, Compute and Storage engineering – Hybrid Cloud technologies and products, Linux/Windows/Unix server platforms, VMWare ESX or other hypervisors, SAN & NAS storage platforms, various Data Backup/Management products

 

Network engineering – Software-defined Network (preferably Cisco ACI), Cisco router/switches, LAN/WAN/MAN design and implementation, data/voice networks, Cisco UCCE/UCCX or other Telephony and Call Centre technologies, Mobile & Wireless, SASE framework and security capabilities including SD-WAN, SSE, ZTNA, SWG, FWaaS, CASB, Application acceleration

 

Workplace engineering – Desktop standard operating environment, Microsoft Azure Active Directory, Office365, IDM & IAM products, MDM/EMM/UEM technologies, Virtual Desktop & Application Infrastructure, PowerShell scripting

 

Platform engineering – various web, application, content caching, middleware and database platforms, SOA technologies and products, Docker/Kubernetes technologies and products (preferably OpenShift), Content delivery network, DevOps & DevSecOps practices and process automation

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

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