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Head of Travel Partnerships

  • CRR - Customer Relationship & Retail
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    02 Aug 2021
Role Introduction

Reports to: General Manager Customer Relationship & Retail

Reporting to General Manager Customer Relationship & Retail, this role sets the overall vision and strategy for Cathay’s travel partnerships. He/she manages the airline’s revenue generation from hotel, car rental and destination activities for Cathay Holidays and Asia Miles Travel Services Limited. He/she will be responsible for the development and execution of our hotel strategy, development and continuous improvement of our digital shopping experience, managing hotel partnerships to create a customer-centric portfolio of offers. There is revenue accountability from Cathay Holidays’ business and marketing activities with our 400+ hotel partnership network. 

Key Responsibilities

  • Develop the overall vision and strategy to elevate customers’ lifestyle through hotel offerings
  • Owns P&L accountability for Cathay Holidays and Asia Miles Travel Services Limited, managing hotel booking, mileage sales and redemption activities
  • Lead commercial discussion with hotel partnership initiatives including inventory sourcing, strategic partnerships with hotels to optimise value for Cathay Holidays and business partners
  • Provide thought leadership to partnership developments and initiatives such as exclusive travel experiences, development of unique travel experiences, bundling opportunities of air tickets and travel extras to enrich customers’ journey
  • Responsible for the development and improvement of our e-commerce platform for booking hotels and other travel related products
  • Lead the team to drive business growth through tactical campaigns, in collaboration with other internal stakeholders such as marketing, digital experience and customer insights
  • Responsible including providing support and guidance to customer contact team on Cathay Holidays’ operation and fulfilment experience, to enhance the overall service experience

  • A minimum of 10 years of relevant experience, in hotel, OTA and hospitality businesses
  • Experience in commercial negotiation and third-party supplier management
  • Personable, engaging and face of the airline to partners
  • Comfortable with data and analysis
  • Ability to prioritise conflicting demands and preferences
  • Ability to optimise customer satisfaction and revenue generation effectively
  • Learning agility and ability to optimise performance of different travel products
  • Entrepreneurial spirit and growth mindset to drive strategy implementation
  • Strong leadership and communications skills
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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