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Global Contact Centre Project Specialist (12 months Contract)

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Global Contact Centre
Reports to: Programme Manager - Global Contact Centre

This role is an integral member of the Global Contact Centre (GCC) project team responsible for delivering contact centre related projects of varying size and complexity. He/she will be responsible for organising and managing different project activities from project initiation to project closure, under the direction of the Programme Manager (PM).

Key Responsibilities

  • Assist the PM in drafting and issuance of project proposals, business cases, financial plans, and Request For Information (RFI’s) / Request For Proposal (RFP’s)
  • Participate proposal evaluation and risk assessment, and assist in preparation of Scope of Work (SoW)
  • Support the PM in preparing / managing project plan, communication plan, change plan, travel plans, budget and forecast
  • Update project schedule, work hours of team members, expenditures, risk/issue register and etc. by using the project scheduling and control tools
  • Prepare regular project updates, presentation decks and reports as required
  • Facilitate team meetings, providing meeting minutes and action items where needed
  • Coordinate and perform testing / validation of deliverables to ensure they meet user requirements


  • Tertiary education with 3 - 5 years of related experience
  • Good understanding and experience in project management methodologies, Project Delivery Life Cycle (PDLC), project scheduling and control tools  
  • Strong planning, time management and problem solving skill
  • Solid experience in relating to customer contact centres and/or IVR call flow design and configuration is an advantages
  • Proficient in MS Office suites (including PowerPoint, Excel, Word, Outlook)
  • Excellent interpersonal and communication skill
  • Good command of English and Chinese languages

Application Deadline: 20 January 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now