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Global Contact Centre Coordinator - Project (12 months contract)

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Global Contact Centre
Reports to: Global Contact Centre Planning & Development Manager

This role will assist with standardising local market practices on Reservations & Ticketing (R&T) and the Work procedure for Global Contact Centre (GCC) as well as responsible for drawing up all the process flow charts for GCC Hubs. He/She will support and engage in varies GCC projects as and when required.

Key Responsibilities

  • Start the standardisation process to align local country specific practices and R&T work procedures
  • Coordinate with GCC Hubs and countries to review GCC work flows
  • Make recommendation to change and standardise work process and draw up all GCC process flow charts
  • Communicate and finalise the revamp work flow with GCC Hubs and countries
  • Draw up the process flow chart and update SOP
  • Assist the Planning and Development Manager to support GCC Projects as and when required
  • Assist in RFP/Vendor evaluation as part of the Project process


  • Tertiary educated with minimum 3 years of relevant experience
  • Solid knowledge of Reservations & Ticketing, Amadeus ARD, Fares and GCC operating procedures
  • Strong planning and organising skills and attentive to details
  • Good influencing, effective communication and presentation skill
  • Strong time management skill, ability to work independently under pressure in meeting tight time lines
  • Good written & verbal communication and interpersonal skills
  • Proficiency in MS Office (Word, Excel, PowerPoint)

Application Deadline: 20 January 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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