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Global Business Services Manager - Hire to Retire

  • GBS - Global Business Services
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    04 Oct 2023
Role Introduction

Reports To: Head of Global Business Services - Hire-to-Retire (HTR)

  • Overseeing the effective execution of global business services operations
  • Build and maintain capability of the GBS team to establish and grow its position as value creating specialists to support the business units across the network
  • Working collaboratively with business units to establish and ensure service level agreements, ongoing process improvement and efficiencies are created
  • Standardization and simplification of policies, procedures and control mechanisms
  • Review of existing tools on documentation and information management to ensure quality end to end processes with the required checks and balances
  • Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
  • Improvement of GBS presence throughout internal communication channels
  • Maintaining suitable controls in line with internal regulations and external regulatory requirements.
Key Responsibilities

This position will work closely with the Head of GBS Hire to Retire, and the functional section leads to drive initiatives that will improve efficiency and productivity. 

  • Oversee the effective execution of Global Business Services operation for the HTR stream
  • Deliver employee services by supporting People Department (COEs) a full spectrum of activities including but not limited to onboarding, mobility, off-boarding, employee data, benefits, housing and employee travel.
  • Work collaboratively with internal departments to facilitate implementation of initiatives, system enhancement, programmes and policies and develop integrated solutions that creates value to the business.
  • Drive process improvement that achieves the best possible business outcomes and compliance with the necessary internal controls.
  • Establish service pledge performance, standards and reporting measures (e.g. SLA and KPI)
  • Develop high performing teams through coaching and mentoring, to build and grow operational and technical capability
  • Support and direct the team through effective monitoring and leading quality assurance
  • Present to stakeholders and report on progress as well as problems and solutions
  • Ensure Lean Yellow / Green Belt training is in place to build capability for team members identifying improvement opportunities continuously

  • Degree holder plus at least 10 years of experience with focus on HR and/or shared services type employee services and service delivery to a large employee population
  • Formal Business Improvement, Project Management or Business methodology accreditation e.g., Lean/Six Sigma Black/Green Belt preferable
  • Proven project management experience in supporting large organisational change in the HR domain
  • High integrity, detailed oriented and well organised
  • Proven experience initiating process improvements, developing new standards and influencing stakeholders to adopt new requirements
  • Facilitates multi-disciplinary groups to reach conclusions by working collaboratively and influencing appropriately to meet goals and objectives
  • Utilises the strengths of individuals in co-operative team working
  • Excellent communications skills, both oral and written (Chinese and English required)
  • Conceptual and analytical thinking skills / Critical thinking and problem solving
  • Capability to work independently with strong sense of responsibility
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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